Director of Operations

AccorHotel; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality group is seeking a Director of Operations for a hotel in Abu Dhabi. This role involves overseeing hotel operations, optimizing profitability, and ensuring guest satisfaction. The ideal candidate will have proven leadership skills and experience in financial management. This full-time position is on-site with no remote work options available.

Qualifications

• Proven leadership in hotel operations and team motivation.
• Experience in financial forecasting and budgeting processes.
• Ability to analyze P&L reports and identify deviations.

Responsibilities

• Ensure the smooth operation of the hotel and coordination with department heads.
• Analyze monthly P&L reports and provide financial summaries.
• Lead and develop hotel staff, enhancing guest satisfaction.

Skills

Leadership skills

Financial analysis

Guest satisfaction focus

Operational management

Job description

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa & Health Club Food & Beverage and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Provide coaching; leadership development; and goal setting with hotel department heads
• Support the annual budgeting process and financial forecast for the operations departments.
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines.
• Analyze monthly P&L and month-end reports identify deviation from business plan goals.
• Gather and report financial information to the General Manager.
• Develop recommend implement and manage the operational departments annual and long term goals.
• Conduct daily briefing with management on current key activities.
• Ensures optimal compliance with corporate focus audit local health and safety and other statutory regulations.
• Evaluates changes in guest needs guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary.
• Anticipate and address guest issues establish proactive processes to promote guest satisfaction.
• Communicate in an effective and timely manner with General Manageron matters which requiresattention.
• Represent the Brand in projecting a credible image to the market residents and colleagues alike.
• Has responsibility for the overall operations of the Hotels Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas optimizing profits while ensuring the highest level of service quality is provided to hotel guests. The Director of Operations also has responsibility for departmental meetings supplier relations and overall maintenance of the hotel.
• Set plan and direct the operationaldepartments to achieve and overpass agreed goals of gross operating profitGuest Satisfaction Brand Consistency and Employee Engagement.
• Support the hotels annual budgeting process and adhere to Accorestablished guidelines.
• Assist in managing the hotels budget and ensuring that expenses incurred are within budget and in line with the Brandestablished guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals.

Additional Information :

Director of Operations for Mercure Abu Dhabi Downtown

Remote Work :

No

Employment Type :

Full-time