Director of Internal IT Operations

Delivery Hero Austria; Dubai; On-site; AED 350,000 - 450,000; Full time

Job summary

As the Global Head of IT at a leading international delivery service, you will develop and implement the IT strategy aligned with corporate goals. You will manage the global IT team, oversee software, hardware, and network infrastructure while ensuring cloud compliance. Your excellent communication and problem-solving skills will be essential in overcoming challenges related to our multi-city operations.

Qualifications

• At least 5 years of experience managing an IT team.
• Proficiency in at least one programming language and scripting.
• Experience with automation and integrations.

Responsibilities

• Design and implement the IT strategy for the company.
• Oversee the IT budget and provide monthly forecasts.
• Manage vendor relationships and regional team.

Skills

Communication

Flexibility

Adaptability

Problem-solving

Root cause analysis

Education

Degree in Computer Science, Engineering, or a related field

Tools

AWS

Endpoint protection software

IAM / SSO solutions

Job description

Design and implement the IT strategy for the company in alignment with the Delivery Hero strategy, covering device and license acquisition, networking, security, and SSO.

Define an IT roadmap to support the company's international growth.

Oversee the IT budget and provide monthly forecasts.

Manage IT projects and initiatives.

Operate production systems for VoIP and IVR, and upgrade the internal network to interconnect all headquarters, local offices, and tMarts.

Collaborate closely with HR and Tech departments.

Automate key processes such as employee onboarding / offboarding, asset management, and access administration.

Develop and implement an account and permissions management strategy with the Delivery Hero ETS team.

Enforce security strategies for employee devices.

Implement IT solutions to meet compliance standards like PCI.

Lead proof-of-concept initiatives for new products beneficial to talabat.

Enhance the help-desk service to assist employees with IT issues.

Manage vendor relationships, overseeing budget and efficiency.

Lead and manage a distributed regional team.

What you need to be successful

Excellent communication skills in English; Arabic is a plus.

Flexibility and adaptability; comfortable with unstructured environments and rapid decision-making.

At least 5 years of experience managing an IT team in a mid-sized company with multiple offices.

Experience deploying endpoint protection software and security policies.

Proficiency in at least one programming language and scripting.

Experience with automation and integrations; hands-on role.

Experience with cloud providers such as AWS.

Deep understanding of IAM / SSO solutions.

Degree in Computer Science, Engineering, or a related field.

Who we are

Your work-life opportunity :

talabat is a global on-demand delivery leader operating in 9 countries. Our goal is to build a super app that offers extensive city services. As Global Head of IT, you will manage the global IT team, overseeing software, hardware, and network infrastructure. You should be self-motivated with excellent communication, root cause analysis, and problem-solving skills. Your role is to empower employees with flexible, secure tools.

We are a cloud-native company with no on-premises data centers. You will shape our IT strategy and help overcome challenges related to our distributed, multi-city operations across three continents.

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Director It • Dubai, Dubai, United Arab Emirates