Director of Information Technology

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality group in Ras al-Khaimah is seeking a Director of Information Technology to oversee all computer hardware operations. The ideal candidate will have a degree in IT, experience in a similar role, and strong customer service skills. Responsibilities include managing software licenses, training staff, and troubleshooting IT issues. This role requires a proactive and reliable individual who delivers timely performance.

Qualifications

• Experience in a similar IT role is required.
• Excellent command of English is essential.
• Proven knowledge in all IT-related sectors.

Responsibilities

• Monitor the operation of all computer hardware.
• Manage software licenses and maintenance contracts.
• Train hotel employees for system management.

Skills

Customer service excellence

Problem-solving abilities

Technical knowledge in IT

Team building

Adaptability

Education

Degree in Information Technology

Job description

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Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Information Technology you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as-

• Serve as primary contact for all servicing of computer PC hardware
• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts
• Maintain a sufficient inventory of computer related supplies
• Maintain a log of all computer hardware and a log of all services calls on computer hardware
• Manage the configuration records, programme files and data files on the computer system
• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
• Install and test corporate approved programme changes to the hotel computer systems
• Investigate and report software problems to the vendor, or MIS regional, area or corporate office
• Train selected hotel employees to take on major responsibilities of system managing in his absence
• Maintain technical and user documentation, system reports and newsletters
• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology
  
  

Skills

Education, Qualifications & Experiences

You should have a degree in the information technology field and previous experiences in a similar role along with a proven knowledge on all IT related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.

Knowledge & Competencies

The ideal candidate will be dynamic, well qualified, with a high level of motivation and enthusiasm and the ability to adapt to unpredictable events. You are pro-active, reliable and deliver accurate and timely performance and should possess following competencies-

Understanding the Business

Influencing Outcomes

Planning for Business

Team Building

Valuing Diversity

Leading People

Adaptability

Drive for Results

Customer Focus

Managing Operations