Director of Information Technology

Transguard Workforce Solutions; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading workforce solutions provider in Dubai is looking for a strategic IT manager to guide IT direction and align initiatives with business goals. The role requires 15+ years of progressive IT experience and expertise in managing complex systems. Responsibilities include developing IT strategies, overseeing service quality, and ensuring effective project governance. This is an opportunity to leverage your leadership skills within a dynamic environment.

Qualifications

• Minimum of 15 years of progressive IT experience.
• At least 5 years in senior management roles.
• Proven track record in diverse IT service functions.

Responsibilities

• Develop and maintain IT strategies for business units.
• Support Business Unit Managers in defining annual work programmes.
• Define and uphold quality and service standards.

Skills

Strategic Planning

Service Quality Assurance

Change Management

Negotiation

Leadership

Education

Bachelor's degree in information technology

Job description

To provide strategic IT insights and guidance to Department and Business Managers, aligning the IT roadmap with the Group’s overarching business strategy for the assigned Business Units. This includes shaping the IT direction to effectively support evolving business goals

Responsibilities:

Strategic IT Planning

Develop and maintain cost-effective, three-year IT strategies for assigned Business Units, aligned with the Group’s overall business and IT direction. Incorporate ongoing initiatives, emerging technology trends, and input from service providers. Formulate and implement actionable plans to support these strategies.

Annual Work Programme Development

Support Business Unit Managers in defining their annual work programmes. Advocate for their priorities during Steering Group discussions to ensure balanced and aligned planning.

Dynamic Prioritization & Relationship Management

Continuously refine priorities based on evolving business needs. Maintain strong, professional relationships with Business Units, benchmarked against industry best practices.

Service Quality Assurance

Define and uphold quality and service standards for production applications. Ensure solutions are both effective and cost-efficient.

Negotiate service level agreements with providers and secure Business Manager buy-in. Monitor performance to ensure service improvements and cost reductions as outlined in the Service Delivery Agreement.

Process Improvement & Project Governance

Initiate corrective actions to enhance service delivery and reduce costs. Lead major projects through Steering and Working Groups, ensuring governance and accountability.

Guide Business Units through requirement analysis, testing, acceptance, and implementation of IT solutions. Monitor project timelines, quality, and costs, initiating corrective actions as needed. Evaluate development processes against standards and recommend improvements.

Enhancement Management & Product Planning

Manage minor enhancements within budget constraints. Develop product plans identifying internal and third-party solutions that complement the Group’s portfolio.

Partner with Department Heads to strengthen product marketing strategies. Set measurable performance objectives for direct reports and conduct timely reviews.

Advise Business Managers on relevant technology trends and their strategic implications, supporting informed decision-making.

Qualifications & Experience

• Education: Bachelor’s degree in information technology or a related field.
• Experience: Minimum of 15 years of progressive IT experience, including at least 5 years in senior management roles within large-scale organizations (1,000+ users).
• Expertise: Proven track record across diverse IT service functions, encompassing both technical and business domains.
• Leadership: Demonstrated ability to lead and manage the delivery of complex business systems and IT services.

Core Competencies

• Professionalism: Maintains high standards of integrity, accountability, and service excellence.
• Leadership: Inspires and guides teams toward achieving strategic goals.
• Business Acumen: Strong understanding of business operations and the ability to align IT initiatives with organizational objectives.
• Strategic Thinking: Capable of long-term planning and anticipating future technology trends.
• Problem Solving & Decision Making: Skilled in analyzing complex issues and making sound, data-driven decisions.
• Influence & Negotiation: Effective in building consensus and negotiating with stakeholders and service providers.