Director of Housekeeping

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is looking for a Director of Housekeeping. This role entails overseeing the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, training team members, and enhancing guest satisfaction. The ideal candidate should have experience in managing a diverse team and a passion for customer service.

Qualifications

• Passionate and dynamic guest-focused approach.
• Ability to deliver extraordinary customer service.
• Experience in training and developing a multicultural team.

Responsibilities

• Maintain guest rooms and public areas to the highest cleanliness standards.
• Establish and supervise compliance with SOPs.
• Train housekeeping team members for successful operation.
• Control all purchases and manage departmental costs.
• Set short and long-term strategies for housekeeping.

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Housekeeping you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:

• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department