Director of Front Office - Conrad Abu Dhabi EtihadTowers

Hotels; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality company seeks a Director of Front Office to manage the Front Office team in Abu Dhabi. Responsibilities include supervising operations, ensuring guest satisfaction, and team development. The role requires strong leadership and extensive hotel management experience. Join us to create exceptional guest experiences!

Qualifications

• Minimum 3 years of Front Office supervisory experience.
• High level of IT proficiency.
• Excellent leadership, interpersonal, and communication skills.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends.
• Recruit, manage, train, and develop the Front Office team.

Skills

IT proficiency

Commercial awareness

Sales capabilities

Leadership

Customer service

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems

Job description

A Director of Front Office
supervises the Front Office Team to ensure that Team Members are
prepared and wellinformed to deliver our Guests an exceptional
experience from checkin through
checkout.

What will I be
doing

As
Director of Front Office you will oversee the Front Office Team
which is the main connection between the Guest the hotel and the
various hotel departments. A Director of Front Office is
responsible for managing the first impressions of our Guests and
therefore must perform the following tasks to the highest
standards:

• Oversee the entire Front
  Office operation to maintain high
  standards
• Evaluate levels of Guest satisfaction
  and monitor trends with a focus on continuous
  improvement
• Ensure regular and VIP Guests are
  recognised and that the Front Office department operates with a
  sales attitude and promotes the hotel brands loyalty
  scheme
• Maximise room occupancy at best rates
  and use upselling techniques to promote hotel services and
  facilities
• Set departmental objectives work
  schedules budgets policies and
  procedures
• Monitor the appearance standards and
  performance of the Front Office Team Members with an emphasis on
  training and teamwork
• Ensure Team Members have
  current knowledge of hotel products services pricing and policies
  as well as knowledge of the local area and are continuously trained
  to learn and understand policies and
  practices
• Maintain good communication and
  working relationships with all hotel
  departments
• Monitor staffing levels to meet
  cover business demands
• Conduct monthly
  communication meetings and produce
  minutes
• Manage staff performance issues in
  compliance with company policies and
  procedures
• Recruit manage train and develop the
  Front Office team
• Comply with hotel security
  fire regulations and all health and safety
  legislation
• Act in accordance with policies and
  procedures when working with front of house equipment and property
  management systems
• Assist with other
  departments as
  necessary

What are we
looking
for

Director of
Front Office serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully
fill this role you should maintain the attitude behaviours skills
and values that follow:

• A degree or
  diploma in Hotel Management or equivalent
• A
  minimum of 3 years of Front Office supervisory experience in the
  hotel leisure and/or retail sector
• High level
  of IT proficiency
• High level of commercial
  awareness and sales capabilities
• Experience of
  managing people and developing people
• Previous
  experience of managing a department and Profit and Loss
  account
• Excellent leadership interpersonal and
  communication skills
• Accountable and
  resilient
• Commitment to delivering a high level
  of customer service
• Ability to work under
  pressure
• Excellent grooming
  standards
• Flexibility to respond to a variety
  of work situations
• Ability to work on your own
  and as part of a team
• Familiar with Property
  Management Systems
• A degree or diploma in Hotel
  Management or
  equivalent

What
will it be like to work for
Hilton

Hilton is
the leading global hospitality company spanning the lodging sector
from luxurious fullservice hotels and resorts to extendedstay
suites and midpriced hotels. For over a century Hilton has offered
business and leisure travelers the finest in accommodations service
amenities and value. Hilton is dedicated to continuing its
tradition of providing exceptional guest experiences across its
global brands. Our vision to fill the earth with the light
and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And our amazing
Team Members are at the heart of it
all!

EOE/AA/Disabled/Veterans

Required
Experience:

Director

Key Skills
Abinitio,Arabic
Speaking,Babysitting,Advocacy,Administration Support,Humming
Bird
Employment Type :
Full-Time
Experience:
years
Vacancy: 1