Director of Front Office

Amman Rotana; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in Ras al-Khaimah seeks a Director Of Front Office to lead guest services and hotel operations. The role focuses on maximizing revenue while ensuring exceptional customer experiences. Ideal candidates have a degree and at least two years of relevant experience, along with fluency in English and strong customer service skills. This position promises dynamic challenges and opportunities for professional growth.

Qualifications

• At least two years of experience in a similar role.
• Fluency in English, both written and spoken.

Responsibilities

• Ensure prompt attention and personal recognition for guests.
• Plan and implement revenue controls for hotel services.
• Maintain high performance standards among staff.
• Report on trends and guest impressions.
• Collaborate with Housekeeping for efficient room allocations.

Skills

Customer service excellence

Problem-solving skills

Time management

Team building

Adaptability

Education

College or university degree

Tools

Opera (PMS)

Micros (sales system)

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director Of Front Office, you are responsible for all pertinent matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. The role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and includes key responsibilities such as:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls to maximize revenue across hotel rooms, food & beverage, and other services.
3. Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous.
4. Reporting on trends, guest impressions, and operational issues affecting guests or hotel operations.
5. Collaborating with Housekeeping to efficiently turn rooms and allocate arriving guests appropriately.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experiences

You must be a college or university degree graduate with at least two years of experience in a similar role. You should be computer literate, with working knowledge of hotel property management systems such as Opera, and sales systems like Micros. Fluency in English, both written and spoken, is required.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid Front Office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

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