Director of Front Office

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel management corporation is seeking a passionate Director of Front Office. This role focuses on maximizing revenue through exceptional guest service and operational efficiency. The ideal candidate will have a strong background in front office management and a commitment to staff development.

Qualifications

• At least two years of experience in a similar role.
• Proficiency in hotel management systems.
• Excellent English communication skills.

Responsibilities

• Managing guest service and hotel operations effectively.
• Planning for room availability and maximizing hotel revenue.
• Collaborating with departments for efficient operations.

Skills

Customer Focus

Problem Solving

Time Management

Communication

Team Building

Education

College or University Degree

Tools

Opera

Micros

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, with the goal of maximizing hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and more. Key responsibilities include:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls to maximize revenue from rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting to management on trends, guest impressions, and operational issues affecting guests or hotel operations.
5. Collaborating with the Housekeeping Department to ensure quick turnaround of rooms and proper allocation for arriving guests.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experiences

You should be a college or university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and excellent communication skills in English are required.

Knowledge & Competencies

The ideal candidate will have a solid front office background with excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Essential competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations