Job description
Your Journey Starts Here.
This Isn't Just A Role - It's APosition Within A Global Lifestyle Powerhouse.
At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.
The Opportunity
A Platform for Those Who Deliver.
Whetheryou're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.
Roles and Responsibilities
You Take Ownership. You Deliver WithPrecision.
You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.
- Strong commitment todriving exceptional ‘FIVE-Star’ Food and Beverage Experiences, with the abilityto drive revenue and manage costs effectively.
- A minimum of 5 yearsof experience in a senior Food and Beverage Management Role in a Luxury Hotelis preferred.
- Proactive inContributing Innovatively towards next-level Food and Beverage Development and GuestExperiences.
- Exceptional skills inImproving Customer Satisfaction and Driving Profitability, showcasing acommitment to Industry-Leading Standards.
- SuperiorProblem-Solving Skills and the competence to Exceed Expectations in dynamic andcompetitive operational environments.
- 'FIVE-Styled’Visionary thinking by finding creative solutions, while taking Ownership forall duties and tasks assigned.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operationis perfectly curated.
- Next-LevelOrganisational and Supervisory skills, effectively leading and inspiring theFIVE Tribe to New Heights.
- Strong understandingof Industry Regulations is beneficial.
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- Spearheads and manages all aspects of theFood and Beverage operations, ensuring Seamless Execution and Unparalleled Service.
- Plans, directs, and monitors services and ‘FIVE-Star’ Food and Beverage Standards in all outlets and kitchens, ensuring Managers take Correctiveactions as necessary in adherence to FIVE’s Policies and Industry-Leading standards.
- Ensures all Food and Beverage ‘FIVERs’ adhere to FIVE’s grooming standards, Relentlesslyenforcing Hygiene standards to demonstrate a ‘FIVE-Styled’ Image consistent with FIVE’sGold Standard.
- Oversees the Training and Development of ‘FIVERs,’, fostering a Culture of Continuous Improvement and Excellence.
- Inspires and drives the FIVE Tribe to Elevate Individual Performance through Bespoke Coaching and creates Development and Succession plans for ‘FIVERs.’
- Fosters a Culture of Collaboration and Innovation, ensuring the Food and Beverage Team remains Motivated and Aligned with FIVE’s award-winning standards.
- Plans and implements Visionary Food and Beverage-related programmeasures, policies, and procedures to ensure FIVE’s World-Class standards are consistently met.
- Participates in preparing the AnnualBusiness Plan and Sales and Marketing Plans, contributing to FIVE’s Strategic Direction.
- Closely monitors the profitability of allFood and Beverage concepts, providing Solutions to Enhance performance and implementinging Corrective Measures as needed.
- Contributes to the Preparation of the Budget and monitors the Financial performance of Foodand Beverage concepts, identifyingareas of unsatisfactoryperformance and Capitalising on potential Improvement Opportunities.
- Is Accountable for the full Profit and Loss of all Food and Beverage operations, ensuring Financial Targets are met and exceeded.
- Maintains stability in Service Deliveryacross all existing operations, upholding the Highest Standards of Service Excellenceand controlling Operating Expenses.
- Monitors the Activities and Trends ofcompetitor hotels, restaurants, and bars, identifying and acting on Opportunitiesto Modernise equipment, service methods, and product presentation.
- Collaborates with the Executive Chefs on menu engineering and portion control, ensuring the Highest Food Standards are achieved while selling at the correct prices.
- Continuously Improves Guest Satisfaction by enhancing service methods and product presentation, maintaining a Competitive Advantageand Delivering an Exquisite Guest experience.
- Carries out all assignments and instructions delegated by the Higher Management of FIVE, ensuring that allpolicies, procedures, and standards are adhered to Implicitly.
- Liaises with various Departments to ensure Cohesive and Efficient operations, contributing to FIVE’s overall success and reputation.
What Success Looks Like
Be Part of an Organisation That Recognises Delivery and Rewards Growth.
You’ll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.
You Connect
You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.
You Represent the Brand
In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.
You Own It
You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.
You Deliver
Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.
You Grow
You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.
Ready to Join the Tribe?
If You Want to Play at the HighestLevel, We’d Like to Hear from You.