Director of Engineering

Accor Hotels; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a dynamic team in a leading hospitality firm, where you'll oversee engineering operations and ensure the highest standards of property maintenance. This role requires a proactive leader who can manage a diverse team, handle guest relations effectively, and maintain compliance with safety regulations. Your expertise in engineering and strong communication skills will be essential in creating a positive atmosphere for both guests and staff. With opportunities for professional growth and development, this position is perfect for someone looking to make a significant impact in the hospitality industry.

Qualifications

• Degree in Engineering or equivalent required.
• Minimum 3 years of experience in a similar role.

Responsibilities

• Supervises the Engineering team and manages property operations.
• Handles guest complaints and ensures excellent customer service.
• Maintains compliance with safety standards and regulations.

Skills

Leadership

Customer Service

Problem Solving

Communication Skills

Technical Skills

Education

Degree in Engineering

Tools

Computer Skills

Job description

Managing Property Operations and Engineering Budgets

• Supervises the complete Engineering team.
• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Select and order or purchase new equipment, supplies, and furnishings.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employees are treated fairly and equitably.
• Strives to improve service performance.
• Provides feedback to employees based on observation of service behaviours.
• Supervises employee's ability to execute departmental and property emergency procedures.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Solicits employee feedback.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.
• Ensures property policies are administered fairly and consistently.

General/Miscellaneous

• Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR & the Training Manager.
• Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Assist in Task Force Teams for new openings.
• Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

Education: Degree in Engineering or equivalent

Experience: Minimum 3 years in a similar role.

Other: Computer skills and good communication skills.