Director - Limousine Services

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company is seeking to hire a Transportation Operations Manager to oversee Bus Shuttle and Limousine services. The role includes ensuring high-quality guest experiences, managing teams, maintaining fleet standards, and implementing service enhancements. Candidates must possess significant operational experience in hospitality and a valid UAE driving license.

Qualifications

• Minimum 10 years of experience preferred.
• Conversational English required, second language a plus.
• Must have a valid UAE 'Light Vehicle' Driving license.

Responsibilities

• Manage daily operations of the Bus Shuttle & Limousine Service teams.
• Ensure guest satisfaction by motivating team members.
• Coordinate with relevant departments to meet customer needs.

Skills

Outstanding organizational skills

Excellent attention to detail

Interpersonal skills

Flexibility to adapt to changing priorities

Education

High school degree or equivalent

Hospitality or related education

Tools

Microsoft Office

Job description

Manage the daily operations of the Bus Shuttle & Limousine Service teams. Ensure the guest experience is pleasant and memorable by motivating Team Members to exceed guests’ expectations

Essential Duties

• Oversee and manage the daily operations of both Bus Shuttle and Limousine Service departments
• Monitor and inspect the daily upkeep and maintenance of limousines
• Proactively seek to provide refined luxury service ensuing guest satisfaction
• Develop, implement and monitor quality control mechanisms for the Transportation Operations including guest service standards, staff grooming, equipment presentation and handling, and health and safety
• Accept any other duties and responsibilities assigned by the Executive Director, Guest Services
• Coordinate with relevant departments to satisfy customer needs
• Ensure all departments are running smoothly and enabled to handle the daily volume of guest movements
• Fulfil the operational requirements of the Rooms and Gaming Departments
• Ensure Team Members deliver Wynn Al Marjan high standards of quality, service and guest satisfaction
• Develop and monitor operations policies and procedures
• Monitor and inspect the daily upkeep and maintenance of areas in all three departments
• Ensure guests’ special requests are followed up
• Oversee department administration and paperwork
• Coordinate and monitor the preparation of department operating expenses
• Continuously improving health and safety standards
• Anticipate and respond to guests’ requests and handle complaints promptly and to their satisfaction
• Execute corrective action if necessary and ensure follow-through if no immediate solution can be found
• Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations
• Schedule rosters and breaks and ensure manpower meets business demands
• Approve overtime/undertime records in a timely manner
• Create departmental training plans and write operating procedures
• Supervise, direct and lead the team to achieve department goals
• Conduct daily briefings and disseminate Company information to the team
• Hire, train, supervise, and manage staff in all three departments
• Support and assist departmental managers
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
• Test and correct any deviations from service procedures swiftly through on the job training
• Assess service standards and arrange training sessions and refresher courses for staff in coordination with the Trainer
• Develop and share your vision for the department
• Maintain effective communication with all Team Members by providing written and verbal translations
• Monitor Team Members’ manners and grooming according to Company standards
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe
• Report daily progress to the direct report
• Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly
• Suggest creative ideas to management to enhance the department’s image and offering
• Interact with Department and Company Team Members, management, and contractors professionally and positively
• Attend Department and inter-Department meetings and share relevant information
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
• Adhere to the Company policies and procedures and comply with the Code of Conduct
• Remain well-mannered and well-groomed as per Department and Company standards
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
• Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
  
  

Qualifications

Education and/or Experience: High school degree or equivalent preferred. Hospitality or related education or experience preferred. Computer skills and basic knowledge of Microsoft Office a plus. Outstanding organizational and interpersonal skills as well as excellent attention to detail

Individual(s) must be able to perform each job responsibility satisfactorily. Minimum 10 years of experience preferred

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Flexibility to adapt to changing priorities and transportation needs

At minimum, a valid United Arab Emirates “Light Vehicle” Driving license