Director – Learning & Development

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Director of Learning & Development to lead training initiatives during the pre-opening and opening phases. The role involves strategic design, execution, and collaboration with department heads to ensure high standards of service excellence and operational readiness. The ideal candidate will have extensive experience in training and development, particularly in luxury environments, and will manage a team of L&D professionals.

Qualifications

• Minimum 10 years of experience in training or hotel operations.
• Minimum 5 years in a management role in luxury hospitality.

Responsibilities

• Lead the overall L&D strategy for pre-opening and opening phases.
• Monitor and evaluate the effectiveness of training programs.
• Manage large-scale training projects with multiple deadlines.

Skills

Communication

Presentation

Organizational

Education

Bachelor’s degree in Business

Bachelor’s degree in Education

Bachelor’s degree in Human Resources

Tools

Microsoft Office

Graphic Design Software

Job description

General Purpose

The Director of Learning & Development is responsible for leading the strategic design and execution of all training and development initiatives for the pre-opening and opening phases of Wynn Al Marjan Island. This role ensures the delivery of world-class onboarding, departmental training, and simulation programs that align with the brand’s luxury standards. The Director will lead a team of L&D professionals and collaborate closely with department heads to foster a culture of continuous learning, service excellence, and operational readiness

Essential Duties & Tasks

• Lead the overall L&D strategy for the pre-opening and opening phases, including onboarding, departmental training plans, and simulations
• Conduct learning needs analyses to identify specialized training requirements across the property
• Monitor and evaluate the effectiveness of training programs and recommend improvements
• Design and produce training aids such as case studies, simulations, games, and exercises
• Collaborate with department leaders to develop technical and customer service training content
• Ensure training materials are accurate, up-to-date, and aligned with operational needs
• Provide instructional design support and consult on departmental learning systems
• Act as an internal consultant to identify and address organizational development needs
• Manage large-scale training projects with multiple deadlines and stakeholders
• Provide regular reporting to company executives on training participation and compliance
• Lead and mentor a team of approximately 10 L&D professionals
• Ensure all training initiatives are delivered on time, within budget, and to the highest standards
• Represent the L&D function in cross-departmental and property-wide initiatives.
  
  

Job Requirements

• Bachelor’s degree in Business, Education, Human Resources, or a related field (preferred)
• Minimum 10 years of experience in training/facilitation or hotel/casino operations
• Minimum 5 years in a management role, preferably in an international luxury hospitality environment
• Extensive experience in delivering training and creating development programs for professionals
• Experience with Leading Quality Assurance and Forbes Five-Star training (preferred)
• Strong communication, presentation, and organizational skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); graphic design software knowledge is a plus
• Deep understanding of luxury service standards and adult learning theory
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Flexible schedule, including availability on weekends and holidays as needed
• Professional appearance and adherence to confidentiality and company policies