Director IT Solution Delivery (Mass Market Segment)

du; Dubai; Presencial; AED 420.000 - 660.000; Jornada completa

Descripción de la vacante

du in Dubai seeks a Senior Delivery Leader to own end-to-end IT delivery, translating business and product priorities into achievable commitments. You will orchestrate PI planning, manage cross-squad dependencies with vendors, and drive risk management and continuous improvement across delivery teams.

You will lead integrated delivery across multiple models, enable autonomous squads, and align Product, Architecture, Engineering and Operations to achieve cohesive outcomes.

Formación

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, Engineering, Information Systems, Telecommunications, Business Technology or related field.
• 12+ years of experience in technology delivery with leadership in enterprise-scale delivery.
• Experience leading end-to-end delivery across multiple agile squads and dependency management.

Responsabilidades

• Own predictable end-to-end IT delivery translating priorities into achievable commitments for multiple agile squads and partners.
• Lead integrated planning and delivery cadence including PI Planning and reviews.
• Manage cross-squad dependencies and escalations with external vendors and delivery functions.
• Lead risk and impediment management to resolve systemic delivery barriers.
• Drive delivery predictability, flow and quality using delivery metrics and forecasting.
• Coordinate across agile, waterfall, vendor dependencies to achieve integrated outcomes.
• Build cross-functional alignment among Product Management, Architecture, Engineering, Quality and Operations.
• Enable autonomous, high-performing squads with coaching and removing barriers.
• Lead cross-squad Inspect & Adapt and drive measurable improvement actions.

Conocimientos

Systems thinking

Servant leadership

Stakeholder alignment

Transformation leadership

Bilingual English/Arabic

Educación

Bachelor’s or Master’s degree in Computing/IT/Engineering

Descripción del empleo

Key Accountabilities

• 1.Own predictable end-to-end IT delivery for demands, ensuring agreed business and product priorities are translated into achievable delivery commitments across multiple Agile squads, technology teams and partners.
• 2.Lead integrated planning and delivery cadence, including Program Increment (PI) Planning, refinement and reviews, ensuring squads are aligned to one integrated delivery plan and clear objectives.
• 3.Manage cross-squad and external dependencies, ensuring dependencies across technology teams, Network, vendors and other delivery functions are identified early, assigned clear ownership, tracked and escalated when required.
• 4.Lead integrated risk and impediment management, maintaining visibility of delivery risks and resolving or escalating systemic impediments that individual squads cannot address independently.
• 5.Drive delivery predictability, flow and quality, using PI metrics and delivery data to identify bottlenecks, improve forecasting and continuously improve delivery performance, without using velocity or Story Points to compare squads.
• 6.Orchestrate delivery across Agile, waterfall, vendor and external dependencies, creating transparency and coordination across different delivery models to achieve integrated outcomes.
• 7.Build strong cross-functional alignment across Product Management, Architecture, Engineering, Quality, Operations and external partners, enabling timely decisions and resolution of delivery issues while maintaining clear accountability boundaries.
• 8.Enable autonomous, high-performing squads, working with Scrum Masters to strengthen collaboration, remove systemic barriers and embed Agile-at-Scale ways of working without taking control of squad-level execution.
• 9.Drive continuous improvement across the delivery ecosystem, leading cross-squad Inspect & Adapt and ensuring improvement actions have clear ownership, are measurable and translate into better delivery outcomes

Qualifications, experience, skills and competencies

Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, Engineering, Information Systems, Telecommunications, Business Technology or a related discipline, or equivalent relevant professional experience.

Experience:

• 12+ years of progressive experience in technology delivery, including significant leadership experience in complex, enterprise-scale product or digital delivery environments
• Leading end-to-end delivery across multiple Agile squads, with accountability for delivery predictability, capacity, dependencies, risks and outcomes.
• Operating within or establishing a product-led delivery model, translating product priorities and roadmaps into executable technology delivery commitments.
• Leading scaled Agile delivery, including integrated planning, Program Increment (PI) or equivalent planning cycles, cross-squad dependency management and continuous improvement.
• Establishing or transforming delivery ways of working, including coaching and upskilling teams and embedding greater autonomy, accountability and delivery discipline.
• Managing delivery across complex technology ecosystems, with multiple platforms, shared capabilities and internal/external dependencies.

Skills

• Enterprise & Systems Thinking: Connects business priorities, technology dependencies, capacity and delivery constraints across the end-to-end ecosystem, making decisions that optimise overall product delivery rather than individual teams or initiatives
• Servant Leadership & Empowerment: Creates clarity and accountability while empowering teams to own execution, removing systemic barriers and enabling autonomous squads to perform effectively
• Influence & Stakeholder Alignment: Builds alignment across Product, Architecture, Engineering and Delivery, constructively challenging assumptions, facilitating trade-offs and driving timely decisions without relying on hierarchical authority
• Transformation & Coaching Leadership: Leads change by introducing proven product-led delivery practices, coaching teams and leaders, challenging established ways of working and building sustainable organisational delivery capability.
• Fluent in English and Arabic is advantage