Agile Delivery Manager - Airline Operations

The Emirates Group; Dubai; On-site; AED 420,000 - 660,000; Full time

Benefits offered by this job

No specified perks

Job summary

The Emirates Group is seeking an Agile Delivery Manager to lead cross‑functional teams across enterprise platforms from its Dubai IT hub. You will drive agile delivery, PI planning, and governance, balancing traditional project management with agile frameworks to deliver secure, high‑quality outcomes for end users and customers.

You will collaborate with procurement, legal and supplier partners, manage budgets and roadmaps, and coach teams in best practices.

Qualifications

• Proven leadership and project delivery in a matrix organisation.
• Experience in agile delivery within large technology change programmes.
• Knowledge/skills: SAFe and PMI-ACP with 5+ years applying Scrum management.
• Familiar with tools: ServiceNow ITBM, Jira, Confluence; strong architectural know-how.
• Excellent communication and people leadership skills.

Responsibilities

• Plan, lead, organise and motivate scrum teams in agile settings.
• Facilitate PI planning, reviews and ceremonies to optimize delivery.
• Manage supplier engagement, SLAs and vendor performance.
• Collaborate with Procurement, Legal and IT teams on governance and contracts.
• Ensure Definition of Done is followed and team velocity is optimized.

Skills

Leadership

Agile Delivery

SAFe

PMI-ACP

Jira

Confluence

Education

Degree in IT or CS

Tools

ServiceNow ITBM

MS Office

Jira

Confluence

Job description

b Job Purpose b

At Emirates IT we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team you will play a pivotal role in managing and optimizing our integration landscape ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence we invite you to apply and to contribute to the success of Emirates Group. Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value embracing agility and leading projects in a dynamic environment we invite you to apply and become a key player in our journey to drive success at the Emirates Group. The Agile Delivery Manager is responsible for planning leading organising and motivating scrum teams either within a Release Train or outside to achieve a high level of performance and quality in the delivery of outputs that provide exceptional value to end users and end users and customers. The Agile Delivery Manager may be responsible for managing several concurrent high visibility initiatives using agile hybrid methods in a fast paced environment that may involve multiple business units. In this role you will Facilitate key ceremonies such as PI planning and Review and play a consultative role to help put in place the appropriate people process and tools supporting the Agile framework and coaching members of the team as needed to optimise the efficiency of the Release Train team. Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI-ACP principles. Build a trusting and safe environment where problems can be raised without fear of blame or retribution with an emphasis on healing and problem solving. Protect and provide all support to the team s using a servant leadership style whenever possible and lead by example. Facilitate getting the work done practising servant leadership and encourage discussion decision making and conflict resolution. Lead supplier engagement and governance including defining SoWs monitoring SLAs KPIs and managing vendor performance to support successful programme delivery. Collaborate with Procurement and Legal teams on commercial evaluations contract negotiations and onboarding of strategic technology partners and suppliers. Drive Quality and ensure the Definition of Done DOD is being followed ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool e.g. ScrumDesk JIRA etc. Assist in team development through holding teams accountable for their commitments removing roadblocks to their work leveraging cross functional team skills to improve product backlog throughput and mentoring and developing team members. Attend regular stand-ups and scrum of scrums in order to understand the team s progress and issues and to flag up to the team where necessary any important external issues of which they need to be aware. Supports the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Supports IT Service Manager on service management service performance and continuous improvements. Define and manage a well-defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies drives continuous improvement with constant assessments of velocity team story point throughput defect percentage improvements etc and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders. Assist with the cost estimation sizing exercise for both near term and future initiatives and assists with preparing total cost of ownership with the product team maintains the actuals within the allocated budget and also ensure that forecasting for all the demands are accurately done for the FY. Together with the Product team supports the RFx phases in the procurement process and the scheduling of such activities in relation to the product lifecycle.

Qualifications

• Degree or Honours 12 3 or equivalent with 8 years of experience in Information Technology or related fields and a degree in Computer Science or similar.
• Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation.
• Experience in agile delivery within the context of a large technology change programmes.
• strong Knowledge skills strong
• Certified SAFe and PMI ACP additional certifications such as PMI Prince 2 CSM desirable with 5 Years of practical application of the Scrum Management discipline.
• Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM MS OFFICE suite JIRA Confluence etc.
• Good architectural knowledge of large scale systems.
• Familiarity with AI concepts and tools including their application to project delivery and the principles of responsible use.
• Working knowledge of networking and firewall requirements for connecting devices such as handheld terminals HHTs IoT devices and precision tools would be an advantage.
• Ability to effectively communicate specialist information in an understandable format to all stakeholders.
• Excellent communication skills focusing on core scrum values of openness honesty and respect.
• Hands-on leader with strong people skills.

To be considered for the role

Degree or Honours (12+3 or equivalent) with 8+ years of experience in Information Technology or related fields, and a degree in Computer Science or similar. Proven leadership and project delivery experience in a matrix organisation with global teams for a large organisation. Experience in agile delivery within the context of a large technology change programmes. Knowledge/skills: Certified SAFe and PMI ACP (additional certifications such as PMI, Prince 2, CSM desirable) with 5+ Years of practical application of the Scrum Management discipline. Well-versed in the use of tools of software delivery e.g. ServiceNow ITBM, MS OFFICE suite, JIRA, Confluence etc. Good architectural knowledge of large scale systems. Familiarity with AI concepts and tools, including their application to project delivery and the principles of responsible use. Working knowledge of networking and firewall requirements for connecting devices such as handheld terminals (HHTs), IoT devices and precision tools would be an advantage. Ability to effectively communicate specialist information in an understandable format to all stakeholders. Excellent communication skills, focusing on core scrum values of openness, honesty and respect. Hands-on leader with strong people skills.

Leadership Role

Yes