Director- Elite Banking

First Gulf Bank PJSC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading bank in Dubai is seeking a Customer Relationship Manager to enhance client acquisition and relationship management. The ideal candidate will have a minimum of 5 years' experience in retail customer management, a Bachelor's degree in a relevant field, and necessary certifications. This role involves understanding client needs, building strong relationships, and ensuring compliance with banking regulations.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management.
• SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory).

Responsibilities

• Understand client requirements and coordinate with products and partners.
• Build and maintain effective relationships with customers.
• Ensure compliance with regulatory and audit standards.

Skills

Customer Relationship Management

Communication

Negotiation

Education

Bachelor’s Degree in Business Administration

Finance and Banking

Job description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Customer Acquisition

• Understand the client’s requirements and assess, discuss and agree on a deal's desirability in coordination with products and related partners, to ensure business requirements.
• Develop account plans in order to swiftly follow-up on identified business opportunities and provide regular updates related to pipeline & accounts development.
• Provide inputs to the Unit Head on customer needs and trends in the market, which are commercially viable in order to enable product enhancement thus catering to customer needs.

Relationship Management

• Build and maintain effective relationships with customers and manage their accounts under the guidance and support of the Unit Head, in order to ensure business continuity and to help customers make the right decisions with their accounts and explain the financial services on offer to them.
• Act as main point of contact for all clients in the portfolio in order to ensure appropriate servicing and effective resolution of issues.
• Develop a close working relationship with all product partners in order to contribute to cross-selling opportunities.
• Prepare and execute a call program to evaluate risks, assess opportunities and maximize potential to cross-sell products in order to ensure that the bank's relationship strategy is in line with the portfolio and industry quality.
• Hold regular meetings with portfolio clients and maintain ongoing dialogue with them to discuss their financial needs and introduce products and services in order to maximize portfolio revenues and to ensure that they are aware of all products / services relevant to their situation and credit analysis.
• Keep up-to-date on all the services and products the customers are utilizing from the bank, and issues, requests, etc. raised across any department of the bank, in order to ensure awareness of the customer.
• Ensure all regulatory, audit and compliance issues are in place and all the internal controls are in order to maintain the highest standards of operational efficiency, minimize operational losses and reduce the number of near misses.

Internal Collaboration

• Develop relationships and coordinate with other departments to meet client service expectations.
• Engage with stakeholders including Operations, Technology, Branches, Legal and Risk etc. to deliver a timely and effective level of client experience to our clients.

Self-Management Responsibilities

• Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
• Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required training is arranged and attended.
• Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management
• Bachelor’s Degree in Business Administration, Finance and Banking or a related major field of study
• SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory)

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