Director- Commercial Real Estate

First Abu Dhabi Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage a team within the Personal, Wealth & Business Banking division. This role involves driving performance, enhancing customer service, and proactively resolving issues while maintaining compliance with internal policies. You will have the opportunity to develop your credit analysis skills and work closely with various departments to cross-sell products, all while ensuring a high standard of service. Join a supportive environment where your contributions will be recognized and valued, and help shape the future of banking in the region.

Qualifications

• Bachelor’s or Master’s in Finance/Business is required.
• Knowledge of English/Arabic is preferable.

Responsibilities

• Manage team performance and grow revenue while managing risk.
• Deliver superior customer service and resolve issues proactively.
• Achieve annual targets for performing loans and maintain NPL below 4%.

Skills

Customer Service Skills

Problem-Solving Skills

Interpersonal Skills

Credit Analysis

Financial Modeling

Communication Skills

Time Management

Education

Bachelor’s degree in Finance/Business

Master’s degree in Finance/Business

Professional qualification in accounting

Job description

• Division: Personal, Wealth & Business Banking

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities:

• Manage the business of the assigned team through the designated Coverage team and their performance.
• Partner with the Real Estate department in service delivery, working independently to grow revenue for the Bank while managing risk in the portfolio. Develop credit skills and understand acceptable risk/reward parameters for customers in the portfolio, empowered with authority to handle exceptions and resolve customer service issues.
• Handle customer inquiries and service-related issues proactively to release resources for cross-selling other complex products.
• Possess good customer and corporate product knowledge, effective problem-solving, and interpersonal skills to satisfy customers, meet performance targets, and work effectively with various parties to achieve results.
• Maintain a level of zero expiry for all assigned tasks.
• Achieve the annual target for performing loans assigned by Senior Management.
• Cross-sell GFM, GTB products, and all other relevant products to benefit the customer.
• Maintain NPL below 4%. Conduct credit review/renewal timely.
• Ensure satisfactory audit reports.
• Deliver superior customer service by acting as a client service manager to proactively help customers resolve problems.
• Enhance credit analysis skills.
• Ensure all internal processes for the existing portfolio are met in line with Bank’s policies & procedures.
• Adhere to procedures and processes in documentation of call reports, KYC, and all operational matters. Turn around new to bank proposals as per agreed SLA.

Specific Accountabilities

• Sound knowledge of appraisals, financial modeling, and legal/regulatory environments.
• Ability to communicate both verbally and in written presentation.
• Ability to manage people and work under pressure.
• Capable of organizing the workload and meeting deadlines.
• Knowledge of interpretation and appraisal of financial statements/feasibility reports.
• Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to make decisions as per the approved authorization matrix.

Qualifications

• Bachelor’s/Master’s degree in Finance/Business; professional qualification in accounting is an advantage.
• Knowledge of English/Arabic is preferable.