Director- Commercial Real Estate

First Abu Dhabi Bank FAB; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the banking sector seeks a motivated professional to enhance customer service and drive revenue growth. In this role, you will manage a dedicated team, collaborate with various departments, and utilize your credit analysis skills to optimize service delivery. You will be responsible for achieving performance targets while ensuring compliance with internal policies. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, this opportunity is perfect for you.

Qualifications

• Bachelor’s or Master’s degree in Finance or Business is required.
• Proficiency in English; Arabic language skills are preferable.

Responsibilities

• Manage assigned team performance and optimize resource allocation.
• Cross-sell GFM, GTB products while maintaining customer satisfaction.
• Conduct timely credit reviews and ensure compliance with bank policies.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Credit Analysis

Financial Modeling

Education

Bachelor’s Degree in Finance

Master’s Degree in Business

Professional Accounting Qualification

Job description

Division: Personal, Wealth & Business Banking

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other, and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities:

1. Manage the business of the assigned team through the designated Coverage team and monitor their performance.
2. Partner with the Real Estate department in service delivery, working independently to grow revenue while managing risk in the portfolio. Develop credit skills and understanding of acceptable risk/reward parameters for customers, with authority to handle exceptions and resolve customer service issues.
3. Handle customer inquiries and service-related issues proactively to optimize resource allocation for cross-selling complex products.
4. Possess good customer and corporate product knowledge, effective problem-solving, and interpersonal skills to satisfy customers, meet performance targets, and collaborate effectively with various parties.
5. Maintain a zero expiry rate for all assigned accounts.
6. Achieve annual targets for performing loans as set by Senior Management.
7. Cross-sell GFM, GTB products, and other relevant products to benefit customers.
8. Maintain NPL below 4%. Conduct timely credit reviews and renewals.
9. Ensure satisfactory audit reports.
10. Deliver superior customer service by acting as a client service manager, proactively resolving problems, and facilitating other services.
11. Enhance credit analysis skills.
12. Ensure all internal processes for the existing portfolio comply with Bank policies and procedures.
13. Adhere to procedures and processes in documentation, including call reports, KYC, and operational matters. Turn around proposals promptly as per SLA.

Specific Accountabilities

1. Possess sound knowledge of appraisals, financial modeling, and legal/regulatory environments.
2. Communicate effectively both verbally and in writing.
3. Manage people and work under pressure.
4. Organize workload and meet deadlines.
5. Interpret and appraise financial statements and feasibility reports.
6. Operate within the framework of Group policies and governance standards.
7. Make decisions as authorized by the approval matrix.

Qualifications

1. Bachelor’s or Master’s degree in Finance or Business; professional accounting qualification is an advantage.
2. Proficiency in English; Arabic language skills are preferable.

Job Location

First Abu Dhabi Bank (FAB) | Dubai Healthcare City Branch, Dubai