Digital Transformation Assistant Manager.RBG Central Squad.Retail Banking Group

Mashreqbank PSC; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Mashreqbank PSC’s Mashreq Digital team is seeking a Digital Transformation Assistant Manager to support coordination, tracking, reporting and governance across the digital program. You will work closely with the Digital Transformation Manager to ensure timely completion of key activities and project milestones.

The role focuses on headcount administration, vendor coordination, financial tracking, and employee engagement, including communications and event coordination, with clear ownership of

Responsibilities

• Maintain headcount trackers and support reporting on resource movements, vacancies, onboarding and offboarding.
• Coordinate with vendors and internal teams on onboarding, offboarding, renewals and documentation; track delays or exceptions.
• Assist in updating budget and expense trackers; support preparation of periodic financial reports and presentations.
• Support coordination of town halls, standups, workshops and team events; handle logistics and feedback collection.
• Assist in internal communications, including newsletters and campaigns, plus governance documentation and action tracking.

Job description

JOB DESCRIPTION

Job Title

Digital Transformation Assistant Manager - RBG (Grade J)

Department

Mashreq Digital

Direct Supervisor

Digital Transformation Manager

Job Purpose

The Digital Transformation Assistant supports the Digital Transformation team in coordinating, tracking, reporting and administering key activities across Digital. The role assists with headcount tracking, vendor coordination, financial reporting, employee engagement and internal communications, helping ensure that operational and governance activities are completed accurately and on time.

Dimensions

Operating Expense Budget

No

Number of Staff Reporting (direct)

0

Capital Exp. Budget

No

Other

N/A

Key Result Areas

• Headcount Administration & Reporting: Maintain headcount trackers; support reporting on resource movements, vacancies, onboarding and offboarding; and follow up on required information and approvals.
• Vendor Coordination: Coordinate with vendors and internal teams on onboarding, offboarding, renewals and documentation; maintain records and trackers; and elevate delays or exceptions to the supervisor.
• Financial Tracking Support: Assist in updating budget, invoice and expense trackers; gather inputs from stakeholders; and support the preparation of periodic financial reports and presentations.
• Employee Engagement: Support the coordination of town halls, monthly digital Standups, workshops, recognition activities and team events, including organizing, logistics, participation tracking and feedback collection.
• Communication & Documentation: Assist in preparing and coordinating internal communications, including newsletters, videos, bulletins, employee awareness campaigns, and engagement initiatives, as well as external communication materials such as award submissions. Maintain and manage RSCA records, information collation and submissions, support the development of presentations, action trackers, and governance documentation, and ensure timely follow-up and closure of key action items.

Operating Environment, Framework and Boundaries, Working Relationships

• Work closely with Digital squads and relevant support functions, including Finance, HR, Procurement and vendor partners.
• Coordinate with stakeholders across locations to gather information, update trackers and support timely reporting.
• Support day-to-day operational, administrative and governance activities within agreed procedures.

Problem Solving

• Apply attention to detail when maintaining trackers, reports and records.
• Organize information, identify gaps or discrepancies and follow up with the relevant stakeholders.
• Use basic analytical skills to summarize data and highlight exceptions for review.
• Manage multiple tasks and track pending actions against agreed timelines.

Decision Making Authority & Responsibility

• Prioritize assigned activities within agreed guidelines and timelines.
• Ensure trackers, reports and documentation are complete and accurately updated.
• Escalate issues, risks and exceptions to the supervisor for guidance or decision.
• Support the implementation of decisions and agreed actions.