Digital Solution Senior Manager

TMC Middle East; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

TMC Middle East in Dubai seeks a Digital Solution Senior Manager to lead the digital solution capability, translating business requirements into scalable technology options and guiding solution advisory across SAP, Salesforce, analytics, and related platforms.

You will work with Enterprise Architecture and development teams to ensure secure, integrated, and modern solutions that enable transformation and operational improvement.

Qualifications

• Bachelor's degree or higher in IT, CS, IS, Engineering, or related discipline.
• 10 years of relevant experience, including 5+ years in a managerial role.
• Experience across platforms like SAP, Salesforce, CRM, analytics, mobility, automation, integration.

Responsibilities

• Lead and develop the Digital Solution team across technology domains.
• Maintain enterprise digital capabilities across SAP, Salesforce, SAP Analytics Cloud, Oracle Unifier, Sprinklr and related tech.
• Partner with Portfolio Managers and stakeholders to define technology solutions and improvements.
• Translate business requirements into feasible solution options balancing value, UX, scalability, integration, cost, and sustainability.
• Develop high-level solution blueprints defining usage, integration requirements, and dependencies.
• Collaborate with Enterprise Architecture to align with standards, data models, cybersecurity, and frameworks.
• Oversee transition from design to delivery with development teams; ensure governance and reuse.

Skills

Leadership

Stakeholder management

Solution advisory

Communication

Analytical thinking

Education

Bachelor's degree in Information Technology or related field

Job description

POSITION SUMMARY

The Digital Solution Senior Manager leads the organization's digital solution capability, ensuring technology platforms are effectively leveraged to support business transformation, innovation, and operational improvement. The role manages Digital Solution Experts across key enterprise technologies and maintains visibility of platform capabilities, integrations, and business applications. It works closely with Portfolio Managers and business stakeholders to translate business requirements into practical technology options and solution approaches. The role leads solution advisory, technology evaluation, and high-level solution design, determining the appropriate use of existing platforms, configuration, new development, or external solutions. It collaborates with Enterprise Architecture and Application Development teams to ensure solutions are scalable, integrated, secure, and aligned with enterprise standards. The position also drives technology simplification, reuse, modernization, and continuous enhancement of the digital landscape.

Key Accountabilities

• Lead and develop the Digital Solution team, ensuring clear ownership and deep functional knowledge across assigned technology domains, platforms, and digital capabilities.
• Maintain a comprehensive view of enterprise digital capabilities across platforms such as SAP, Salesforce, SAP Analytics Cloud, Oracle Unifier, Sprinklr, mobility, automation, digital experience, and related technologies.
• Partner with Portfolio Managers and business stakeholders during ideation and requirement definition to identify appropriate technology solutions and improvement opportunities.
• Translate business requirements into feasible solution options, balancing business value, user experience, scalability, integration, delivery speed, cost, and long-term sustainability.
• Assess and recommend the appropriate technology approach, including configuration of existing platforms, development of new capabilities, reuse of existing solutions, or acquisition of external technologies.
• Develop and oversee high-level solution blueprints that define platform usage, integration requirements, solution dependencies, and key technology considerations before transition to delivery teams.
• Collaborate with Enterprise Architecture to ensure proposed solutions align with architectural principles, enterprise data models, integration frameworks, cybersecurity requirements, and technology standards.
• Work closely with the Application Development & Maintenance team to ensure effective transition from solution design to development, configuration, testing, and implementation.
• Evaluate emerging technologies and digital capabilities to identify opportunities for innovation, process improvement, automation, enhanced customer experience, and operational efficiency.
• Conduct periodic technology capability reviews to identify gaps, duplication, obsolete solutions, integration opportunities, and areas for platform consolidation or modernization.
• Engage technology vendors and solution providers to evaluate products, conduct demonstrations or pilots, and assess their suitability against organizational requirements.
• Establish and maintain solution design governance to ensure consistency, quality, reusability, interoperability, and compliance across digital initiatives.
• Promote standardization and reuse of enterprise technology capabilities to reduce unnecessary customization, duplication, and solution complexity.
• Monitor the quality and effectiveness of solution recommendations and design outputs, incorporating lessons learned and stakeholder feedback into continuous improvement.
• Build capability within the Digital Solution team through knowledge sharing, technology updates, structured learning, and cross-platform collaboration.

Qualifications and Experience (Essential)

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related discipline.
• 10 years of relevant experience, including 5 years in a managerial role, in digital solutions, solution architecture, enterprise applications, technology consulting, or digital transformation.
• Strong experience across enterprise digital platforms such as SAP, Salesforce, CRM, analytics, mobility, automation, integration, or digital experience technologies.
• Demonstrated experience in solution design, technology evaluation, system integration, and build-versus-configure-versus-buy assessment.
• Experience working across business, Enterprise Architecture, and application delivery teams in complex technology environments.
• Strong stakeholder management, analytical thinking, solution advisory, and communication capabilities.