Digital Services & Transport Operative

Crown Worldwide Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Crown Worldwide Group is seeking a Digital Services & Transport Operative for their Dubai division. This role involves converting physical documents into digital formats, operating scanning equipment, and ensuring accurate handling and transport of materials. Ideal candidates should possess experience in information management, strong organizational skills, and a valid UAE driving license. Join a leading company dedicated to excellent service and client satisfaction.

Qualifications

• Experience with digital scanning or image editing tools.
• Fluency in English, Arabic is an advantage.
• Ability to handle repetitive tasks and maintain accuracy.

Responsibilities

• Operate scanners to convert physical documents into digital formats.
• Maintain scanning equipment for optimal performance.
• Organize and file digital documents post-scanning.

Skills

Attention to detail

Organizational skills

Time management

Technical troubleshooting

Customer service

Education

Qualifications in information management or IT

Tools

Digital scanning software

Microsoft Excel

Job description

Digital Services & Transport Operative - Crown UAE

Crown Worldwide Group currently has an opening for a Digital Services & Transport Operative& for our Records and Information Management Division in Dubai.

Location : Dubai UAE

Number of Roles : 1

Grade : IC1

Position statement

• The Digital Services Operative is responsible for converting physical documents, images, or other materials into digital formats.
• This role involves operating scanning equipment, ensuring quality and accuracy of scanned materials, and organizing digital files for storage or further use.
• The role will also include driving duties to & from client offices to collect and deliver documents and materials as required, ensuring timely and secure handling of all documents during transport.
• The Digital Services Operative plays a crucial role in maintaining accurate records and facilitating the transition from physical to digital workflows.

Key responsibilities

• Operate scanners and related equipment to convert physical documents into digital formats.
• Prepare documents for scanning by removing staples, clips, or other bindings and ensuring proper alignment.
• Calibrate and maintain scanning equipment to ensure optimal performance.
• Assist with organizing and filing physical documents post-scanning.

File Management & Quality Control

• Organize, label, and store scanned files in designated digital repositories.
• Ensure proper indexing and metadata tagging to facilitate easy retrieval.
• Maintain confidentiality and security of sensitive information.
• Review scanned images for clarity, accuracy, and completeness.
• Re-scan documents as needed to correct errors or improve quality.
• Ensure all digital files meet organizational standards and naming conventions as per requirements

Workflow and documentation

• Track and log scanning activities, including the number of documents processed and project status, and provide regular updates to supervisors.
• Follow established workflows to prioritize and meet project deadlines.
• Assist in developing and updating scanning procedures and guidelines.
• Work with team members to manage high-volume scanning projects.
• Communicate with other departments to clarify scanning requirements or resolve issues.
• Contribute to improving scanning workflows and efficiency.
• Troubleshoot technical issues and coordinate with IT or vendors for repairs when necessary

Professional Knowledge and Skills

• Qualifications in information management or information technology preferred
• Experience with digital scanning or scanning software, file conversion, and image editing tools
• Familiarity with document management systems and software is a plus.
• Fluency in English language mandatory. Fluency in Arabic an advantage.
• Strong attention to detail and organizational skills.
• Ability to handle repetitive tasks with a high level of accuracy.
• Time management and ability to prioritize tasks.
• Basic technical troubleshooting skills for scanning equipment.
• Proficient computer skills with experience using Microsoft Excel and other reporting functions.
• Knowledge of data privacy, document confidentiality and compliance regulations, and security best practices.

Physical requirements

• Ability to lift and move boxes of documents weighing up to 15 KGs.
• Prolonged periods of sitting or standing while operating equipment.

Working conditions

• Office or archival environment with occasional exposure to dust from older documents.
• Should be able to climb 3 floors to reach to documents
• May be required to work flexible hours to meet project deadlines.

Client Interaction & Delivery Support

• Represent Crown professionally during client interactions, maintaining a courteous and service-oriented approach & image.
• Build rapport with clients to support long-term relationships and customer satisfaction.

Professional Knowledge and Skills

• A valid UAE driving license is required.
• Strong interpersonal and communication skills.
• Customer service experience is a plus.

Job specific

• Customer Service
• Productivity
• Quality
• Reliability

Crown Core

• Determined
• Caring
• There
• Open-minded
• Sharing