Digital Services Manager

SGS; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology and services company in Dubai seeks an experienced professional to lead digital transformation initiatives. The role involves assessing operations, developing digital roadmaps, and managing projects for new digital tools. Ideal candidates will have a strong background in IT strategy, a bachelor's degree, and 7–10 years of relevant experience. Skills in stakeholder and change management are essential.

Qualifications

• Minimum 7–10 years’ experience in digital transformation or IT strategy.
• Strong understanding of digital platforms and automation tools.

Responsibilities

• Assess current operations to identify digitalization opportunities.
• Develop and lead the digital services roadmap.
• Initiate and oversee projects for new digital tools and services.

Skills

Digital transformation

Stakeholder management

Change management

Cloud solutions

Automation tools

Data-driven services

Education

Bachelor's degree in Information Technology, Computer Science, Business

MBA or equivalent

Job description

Job Description

• Assess current operations across divisions to identify digitalization opportunities.
• Develop and lead the digital services roadmap in alignmentwith business strategy.
• Initiate and oversee projects for new digital tools, services, and platforms.
• Ensure integration and standardization of digital initiatives across divisions.
• Evaluate and recommend emerging technologies that enhance efficiency and customer experience.
• Collaborate with IT, operations, and business leaders to drive adoption and cultural change.
• Report progress, outcomes, and impact of digital initiatives to top management.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related discipline
• MBA or equivalent is a plus
• Minimum 7–10 years’ experience in digital transformation, IT strategy, or product development.
• Strong understanding of digital platforms, automation tools, cloud solutions, and data-driven services.
• Proven track record of leading cross-divisional digital projects from assessmentto delivery.
• Strong business acumen to evaluate ROI and scalability of digital initiatives.
• Excellent stakeholder management and change management skills.