Digital Services Manager

SGS Société Générale de Surveillance SA; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A leading inspection and certification company in Dubai seeks a strategic innovator to lead the digital transformation journey. You will design and implement digital roadmaps, oversee the rollout of new tools, and collaborate with diverse teams to enhance efficiency and customer experience. Candidates should have significant experience in digital transformation, strong stakeholder management skills, and a relevant degree. This position offers the chance to shape the future of the business.

Qualifications

• Minimum 7–10 years’ experience in digital transformation, IT strategy, or product development.
• Strong understanding of digital platforms and automation tools.
• Proven track record of leading cross-divisional digital projects.

Responsibilities

• Assess current operations to identify digitalization opportunities.
• Develop and lead the digital services roadmap in alignment with business strategy.
• Collaborate with IT, operations, and business leaders to drive adoption.

Skills

Digital transformation

Stakeholder management

Change management

Business acumen

Automation tools

Cloud solutions

Education

Bachelor’s degree in Information Technology

MBA or equivalent

Tools

Digital platforms

Data-driven services

Job description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Lead the digital transformation journey! We’re looking for a strategic innovator to design and implement digital roadmaps, introduce cutting-edge tools and platforms, and drive cultural adoption. If you’re passionate about leveraging technology to enhance efficiency and customer experience, this is your opportunity to shape the future of our business.

Job Description

• Assess current operations across divisions to identify digitalization opportunities.
• Develop and lead the digital services roadmap in alignmentwith business strategy.
• Initiate and oversee projects for new digital tools, services, and platforms.
• Ensure integration and standardization of digital initiatives across divisions.
• Evaluate and recommend emerging technologies that enhance efficiency and customer experience.
• Collaborate with IT, operations, and business leaders to drive adoption and cultural change.
• Report progress, outcomes, and impact of digital initiatives to top management.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related discipline
• MBA or equivalent is a plus
• Minimum 7–10 years’ experience in digital transformation, IT strategy, or product development.
• Strong understanding of digital platforms, automation tools, cloud solutions, and data-driven services.
• Proven track record of leading cross-divisional digital projects from assessmentto delivery.
• Strong business acumen to evaluate ROI and scalability of digital initiatives.
• Excellent stakeholder management and change management skills.