Digital Service Excellence, Senior Manager

Michael Page; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive digital service excellence within a prestigious government organization. In this pivotal role, you will spearhead the implementation of innovative strategies that enhance user experiences and foster a culture of digital excellence. Your expertise in digital transformation and IT Service Management will be crucial as you lead a talented team, optimize processes, and leverage data analytics to inform strategic decisions. This is a unique opportunity to shape the future of digital service delivery and make a meaningful impact in a forward-thinking environment, all while enjoying a competitive salary package.

Qualifications

• 10+ years of experience in digital service management or transformation.
• Strong knowledge of ITSM principles and proven expertise in digital strategies.

Responsibilities

• Lead the development and implementation of digital service excellence strategy.
• Drive customer experience initiatives using data analytics for continuous improvement.

Skills

Digital Service Management

Digital Transformation

Customer Experience Enhancement

Data Analytics

IT Service Management (ITSM)

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Job description

In this role, you will be instrumental in leading and executing our digital service strategy, ensuring seamless and exceptional experiences for our users. You will be responsible for driving continuous improvement, leveraging data to inform decisions, and fostering a culture of digital excellence within the organization.

Client Details

Join a prestigious government entity at the forefront of innovation, dedicated to shaping the future through cutting-edge digital solutions.

Description

1. Develop and implement the digital service excellence strategy, aligning with the organization's overall goals and vision.
2. Lead and manage a team of digital service professionals, fostering a collaborative and high-performing environment.
3. Oversee the implementation and optimization of IT Service Management (ITSM) frameworks and processes to ensure efficient and effective service delivery.
4. Drive customer experience (CX) enhancement initiatives, utilizing data and feedback to continuously improve user satisfaction.
5. Utilize data analytics to identify trends, measure performance, and inform strategic decisions related to digital service delivery.
6. Lead process optimization efforts to streamline workflows and enhance efficiency across digital service channels.
7. Collaborate with other departments and stakeholders to ensure a cohesive and integrated approach to digital service delivery.

Job Offer

A chance to shape the future of digital service delivery within a prestigious government organization. Competitive salary package.

Minimum Requirements

1. Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
2. Minimum of 10 years progressive experience in digital service management, digital transformation, or a related field.
3. Proven expertise in digital transformation strategies and implementation.
4. Strong knowledge of IT Service Management (ITSM) principles and best practices.
5. Demonstrated success in enhancing customer experience (CX) within a digital environment.
6. Proficiency in data analytics and the ability to translate data into actionable insights.