Digital Product Manager (UAE National)

HSBC; United Arab Emirates; On-site; AED 300,000 - 500,000; Full time

Job summary

A leading bank is seeking a Digital Product Manager who will lead agile teams to enhance customer experiences across digital products. This role involves understanding market trends, defining functional requirements, and ensuring compliance with HSBC's policies, all while driving digital transformation across the organization.

Responsibilities

• Accountable for the end-to-end customer experience of specific digital products.
• Define and develop improvement opportunities across customer experience.
• Provide technical leadership and promote technical excellence.

Job description

Digital Product Manager (UAE National)

Some careers prize diversity more than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Role Purpose:

As a digital product manager at HSBC, you play a critical role in leading several agile development teams.

You will understand market trends and customer needs, and propose commercially viable solutions by working closely with our retail, wealth management colleagues, and the wider digital product management teams.

Our team is passionate about user-led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams, and the wider organization to create compelling customer and colleague propositions. We are driving a digital transformation for both our customers and internal departments to adopt Agile ways of working.

Provide market-leading, compelling digital product experiences that leverage the global scale and distribution network. The goal is to transform HSBC from a collection of locally oriented digital experiences to a unified global platform across WPB.

This position is responsible for managing key elements of a specific HSBC WPB proposition to deliver distinctive value to digital channels using current and future digital capabilities.

Duties & Responsibilities:

1. Accountable for the end-to-end customer experience of specific digital products and features.
2. Define and develop improvement opportunities across customer experience, commercial product sales, and digitally native capabilities.
3. Define functional and deployment requirements in collaboration with Software Delivery, Change Delivery, Marketing, and other stakeholders to enhance customer engagement.
4. Refine customer experience for new capabilities in partnership with Sales & Distribution, Marketing, Product & Propositions, and other key stakeholders.
5. Conduct competitive assessments: research new technologies and services, assess competitors and new entrants, and review regulations for digital requirements.
6. Support the achievement of HSBC's Vision, Values, goals, and culture through personal behavior, actions, and decision-making.
7. Provide technical leadership, promote technical excellence, and stay updated with external best practices, sharing knowledge to benefit HSBC and its customers.
8. Encourage and facilitate cross-country and cross-business teamwork by demonstrating collaboration and matrix management, while challenging actions not aligned with HSBC's diversity policy or business interests.
9. Share best practices globally by promoting the use of cross-border best practices in online business requirements.
10. Develop and recommend improvements to operating models, procedures, and practices based on expertise and market best practices.
11. Ensure compliance with HSBC policies and procedures to maintain good operational, financial, and project management, and address issues proactively.
12. Contribute to the development and maintenance of management information, analysis, and reporting frameworks to support effective business decision-making.
13. Implement and monitor policies, governance frameworks, procedures, practices, and standards to ensure quality, risk management, and regulatory compliance.
14. Identify and manage risks and issues, ensuring compliance with the Global FIM.