Digital Marketing and Communications Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Digital Marketing and Communications Manager to drive innovative marketing strategies and enhance brand visibility. In this dynamic role, you will analyze customer insights and market trends to develop effective multi-channel campaigns. Collaborating with internal teams and external agencies, you will optimize user experience and manage the hotel's social media presence. This position offers a unique opportunity to showcase your creativity and analytical skills while leading impactful marketing initiatives. Join a forward-thinking company where your contributions will play a vital role in shaping the future of digital marketing.

Qualifications

• Proven experience in developing marketing plans and campaigns.
• Strong project management and multitasking skills.

Responsibilities

• Analyze customer insights and market trends to build successful strategies.
• Lead execution of marketing programs from start to finish.

Skills

Analytical Skills

Project Management

Communication Skills

Creativity

Decision-Making

Marketing Strategy

Social Media Strategy

Metrics-Driven Marketing

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Business

Tools

Marketing Automation Tools

CRM Tools

Job description

Digital Marketing and Communications Manager

Job Description

• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
• Brainstorm new and creative growth strategies.
• Collaborate with agencies (PR agency, social media agency, digital agency, creative agency) and other vendor partners.
• Collaborate with internal teams to create landing pages for dedicated campaigns and optimize user experience.
• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels.
• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics.
• Design, build, and maintain the hotels and outlets' social media presence.
• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.
• Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.
• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads.
• Identify trends and insights, and optimize spend and performance based on the insights.
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly.
• Instrument conversion points and optimize user funnels.
• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
• Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Partner with email, performance marketing, and web teams to design, test, and evolve lead nurturing tactics.
• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, and display advertising campaigns for the hotel and F&B outlets.
• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets.
• Supervise photo and video shoots for the hotel and F&B outlets.
• Update and maintain the hotel’s website content (all.accor.com and brand.com websites).
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Work in partnership with the creative team to develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assets.

Desired Candidate Profile

• Bachelor’s degree in marketing, business, or related field.
• Excellent written and verbal communication skills.
• Proven experience developing marketing plans and campaigns.
• Strong project management, multitasking, and decision-making skills.
• Metrics-driven marketing mind with an eye for creativity.
• Experience with marketing automation and CRM tools.
• Proficiency with online marketing and social media strategy.
• Proven experience designing interactive applications and networking platforms.