Digital Manager, Client Servicing

Edelman; Dubai; Hybrid; AED 60,000 - 100,000; Full time

Job summary

An innovative agency seeks a Digital and Social Media Manager to lead digital marketing strategies and enhance brand engagement. This role offers the chance to shape your future while working with talented professionals in a hybrid environment. You will oversee social media management, client relations, and integrated project delivery, ensuring quality and performance across digital outputs. If you are passionate about using digital to amplify campaigns and exceed client expectations, this is the perfect opportunity for you. Join a collaborative culture that embraces diversity and celebrates individuality.

Benefits

Hybrid work environment

Personal growth opportunities

Training and skill development

Access to virtual learning resources

Qualifications

• 5-6 years of experience in digital and social media within an agency or marketing firm.
• Strong leadership and management skills with a proven track record.

Responsibilities

• Oversee management of social and content across digital programs.
• Deliver integrated projects from start to finish, managing resources and budgets.

Skills

Digital Marketing

Social Media Strategy

Content Management

Community Management

Client Relations

Job description

About Us

Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media, and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that engages people with brands in new ways. We challenge convention and encourage creativity to find modern ways to influence consumer behavior in today’s digital environment. We are passionate, unconventional, and driven to do the best work possible. We achieve results for our clients and have the trophies to prove it. We are tough on work, kind to each other, and we also laugh a lot.

Your Role

The Digital and Social Media Manager will be responsible for developing, implementing, and managing our digital marketing and social media strategy. This role requires a creative and strategic thinker who can drive brand awareness, enhance engagement, and generate leads through various digital platforms.

Key Roles and Responsibilities

• Oversee management of social, content, and potential influencer activity across DP World digital programs.
• Manage and develop client relations, exhibiting best practices in handling client requests.
• Deliver digital and integrated projects from start to finish, including resource management, project management, budget control, and client liaison.
• Identify digital opportunities for existing clients and new business processes; experience in working with finance in forecasting.
• Oversee quality and operational performance of digital output, meet deadlines, coach and guide junior team members, and work closely with hub/large teams across markets.
• Demonstrate client leadership skills and strategic thinking across digital programs and integrated campaigns.

Knowledge and Skills

• Min. 5-6 years of experience in digital and social media within an agency, marketing firm, or digital publisher.
• Strong leadership, confidence, and management skills.
• Proven track record in content and social strategies, audience planning/mapping, community management, and innovative technologies.
• Experience with both consumer and B2B clients.
• Passion for using digital to amplify campaigns, partnering with clients, and unlocking local opportunities to exceed client expectations.
• Understanding of managing executive profile pages.
• Excellent verbal and written communication skills, capable of developing strategies, documents, and proposals.

What’s in It for You?

• An opportunity to shape your future and work with talented, energetic professionals in the PR industry.
• Hybrid work environment, allowing you to work from home twice a week.
• Potential for personal growth, training, and skill development.
• A collaborative, inclusive culture that embraces diversity and celebrates individuality.
• Access to virtual learning and development resources to support your growth.

We will review your profile against the position criteria upon application. If your profile does not meet the criteria, we will retain it for future opportunities. Visit our website for more information and a behind-the-scenes look at our global operations in the Middle East.