Digital Content Specialist -Library and Learning Commons

Zayed University; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Cash housing

Annual airline tickets for employee &

Educational subsidies

Healthcare for employee & family

Job summary

Zayed University in Dubai invites applications for a Digital Content Specialist who will lead the technical production, maintenance and user support of the Library's digital platforms, with a focus on AI tools and web‑based services.

The role spans digital platform development, AI tool deployment, multimedia content production, documentation, user training, and accessibility compliance, ensuring high availability and secure, user‑friendly digital services for students and staff.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Digital Media, or Library Science.
• 4–6 years in digital content management, library systems or digital platforms.
• Experience with Generative AI tools (LLMs) or immersive technologies preferred.
• Proficiency in Python for scripting and automation; familiarity with APIs and data handling.
• Web development knowledge: HTML5, CSS, JavaScript, XML.
• Multimedia production: video editing software (Adobe Premiere, Camtasia) and design tools.
• Hardware familiarity with VR headsets, tablets, and interactive displays.
• Bilingual Arabic and English preferred.

Responsibilities

• Participates in design, development, and maintenance of web-based applications and tools to facilitate content delivery.
• Develops scripts or applications to automate library tasks and enhance user experience.
• Supports digital projects from concept to launch with milestones.
• Explores open-source or commercial solutions with technical recommendations.
• Supports AI tool development, testing, and knowledge base updates.
• Collaborates with librarians to implement AI-driven resource discovery and metadata enhancements.
• Facilitates setup and maintenance of immersive technology for students and faculty.
• Troubleshoots issues ensuring high availability and performance.
• Produces and edits multimedia learning objects supporting information literacy.
• Delivers technical training sessions on emerging technologies.
• Maintains documentation, version control, security, and accessibility.
• Collects usage data for data-driven improvements.
• Creates APIs and integrations between systems.

Skills

Python scripting

HTML5/CSS/JS

XML

APIs

Multimedia editing

VR/AR hardware

AI tools

Documentation

Education

Bachelor's degree in IT / CS / Digital Media / Library Science

Tools

None

Job description

The Opportunity

The Library and Learning Commons Department seeks an incumbent for the position of Digital Content Specialist who is responsible for the technical production, ongoing maintenance, and user support of the Library’s digital platforms and content, with a specific focus on emerging Artificial Intelligence (AI) tools and web‑based services. This position supports the library's commitment to innovative service delivery by assisting in the lifecycle of digital initiatives, from planning and development through deployment, maintenance, and user support. Digital Content Specialist ensures the stability and functionality of the library’s digital platforms, web applications, and emerging technology initiatives.

The Responsibilities

Core Functional Accountabilities

Digital Platform Development

• Participates in the design, development, and maintenance of web‑based applications and tools to facilitate content delivery and enhance library operations.
• Develops and implements scripts or applications (e.g., using Python or R) to automate library tasks, clean metadata, or enhance user experience.
• Supports the creation and management of digital projects from concept to completion, ensuring milestones for development, testing, and launch are met.
• Explores potential open‑source or commercial solutions for digital innovation, providing technical recommendations for their adoption.

AI & Emerging Technology Implementation

• Supports the technical development and deployment of library AI tools (including chatbots and automated service points) by assisting with coding, testing, and knowledge base updates.
• Collaborates with librarians to implement AI‑driven approaches for resource discovery, metadata enhancement, collection development, and other library services.
• Facilitates the setup and maintenance of immersive technology hardware and software (e.g., VR headsets, AR applications, and interactive displays) for student and faculty use.
• Troubleshoots technical issues related to library AI applications and digital hardware, ensuring high availability and optimal performance.

Digital Content Production & Instructional Support

• Produces and edits high‑quality multimedia learning objects (video, audio, interactive modules) that support the library’s information and media literacy instruction.
• Creates comprehensive, user‑friendly documentation for new digital tools to facilitate adoption.
• Participates in digital material development, utilizing multimedia tools to create engaging content.
• Delivers technical training sessions or workshops to faculty and students on the use of library‑supported emerging technologies.
• Ensures proper documentation and maintenance of digital assets and content, maintaining version control, security, and accessibility in compliance with institutional policies.

Assessment and User Experience

• Collects and analyzes usage data from digital platforms, AI tools, and immersive stations to support data‑driven decision‑making and service improvements.
• Conducts usability testing on new digital interfaces and AI interactions to identify issues, recommending specific technical fixes and enhancements.
• Creates APIs and integrations between library systems and external platforms.
• Ensures all developed tools and digital interfaces comply with international accessibility standards and Universal Design principles.

General Position Accountabilities

• Participate in the library’s public services and technological initiatives, including but not limited to reference services, instruction, workshops, and subject guides.
• Participate in library programming, committees, training, scheduling of classes, and special activities.
• Work with student workers and provide them with guidance and feedback.
• Perform other relevant duties as requested.

The Requirements

Education

• Bachelor’s degree in Information Technology, Computer Science, Digital Media, or Library Science.

Note: If the degree is not in Library Science, the candidate must demonstrate equivalent experience working within a library or academic environment.

Experience

• Minimum 4–6 years of experience in digital content management, library systems, or digital platforms hands‑on technical experience in web application support, or emerging technology implementation.
• Prior professional experience in library operations, information organization, or higher education technology support.
• Demonstrated experience with Generative AI tools (LLMs), prompt engineering, or immersive technologies (VR/AR) is strongly preferred.

Other Essential Requirements

• Programming & Scripting: Proficiency in Python for scripting and automation; familiarity with APIs and data handling.
• Web Development: Knowledge of HTML5, CSS, JavaScript, and XML.
• Multimedia Production: Proficiency with video editing software (e.g., Adobe Premiere, Camtasia) and digital design tools.
• Hardware Support: Comfort with operating and troubleshooting hardware such as VR headsets, tablets, and interactive displays.

Desired Or Preferred Requirements

• Bilingual (Arabic and English).

Benefits

The University's benefits package is highly attractive, with competitive tax‑free salaries in the UAE, cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children, and healthcare for the employee and the sponsored family members.