Digital Channels Coordinator - Banking & E-Channel Ops

Commercial Bank International

Dubai

On-site

AED 180,000 - 280,000

Full time

7 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Commercial Bank International in Dubai is seeking a seasoned professional to support the Electronic Channels Department. The role focuses on enhancing digital channels, ensuring smooth Internet & Mobile banking operations, and coordinating testing for new e-channel initiatives.

You will liaise with IT, operations, and service quality teams, contribute to MIS reporting, and help drive channel usage while ensuring regulatory compliance and cost efficiencies. 5+ years banking experience required.

Qualifications

Background in Banking with 5+ years experience in Digital Channels.
Experience with User Acceptance Testing (UAT) and projects related to Mobile Banking, Internet Banking, Kiosk, ATM/CCDMs and other e-channels.

Responsibilities

Assist Digital Channels Manager to enhance functionality, channel penetration, activation and usage targets.
Improve customer banking experience and channel profitability; address regulatory requirements.
Perform gap analysis, propose process improvements and automation to save time and costs.
Liaise with bank groups to ensure smooth Mobile/Internet banking and ATM/CCDM services.
Resolve customer complaints and coordinate with ITD, Call Center, and Service Quality on issues.