Digital Business Development Director - 6mths contract

ManpowerGroup Middle East; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a visionary Digital Business Development Director to spearhead transformative digital initiatives for top financial institutions. This role involves leading strategic consulting engagements to optimize customer experiences and drive growth in the banking sector. Candidates should possess over a decade of management consulting experience, ideally from a top-tier firm, with a strong focus on digital banking and data-driven strategies. Join a dynamic team dedicated to shaping the future of customer engagement in a rapidly evolving industry, where innovation and client success are paramount.

Benefits

Collaborative International Team

Opportunities for Growth

High-Performance Environment

Innovative Projects

Qualifications

• 10+ years of management consulting experience, preferably from Big 4 firms.
• Deep understanding of digital banking and customer lifecycle management.

Responsibilities

• Lead consulting engagements focused on digital banking transformation.
• Design strategies to enhance digital acquisition funnels.

Skills

Management Consulting

Digital Banking

Customer Lifecycle Management

Data-Driven Initiatives

Client Management

Analytical Skills

Education

Bachelor's in Business

Master's in Finance

Job description

Contract : 6 mths

Job Title: Digital Business Development Director

About the Role

We are seeking an experienced and forward-thinking Digital Business Development Director to lead strategic consulting engagements aimed at transforming digital customer experiences and driving growth for leading financial institutions. The ideal candidate will come from a top-tier consulting firm or Big 4 background and possess a strong track record in delivering digital transformation, portfolio optimization, and strategic innovation across the banking and payments sector.

Key Responsibilities

• Lead and manage consulting engagements focused on digital banking transformation for clients, customer journey optimization, and portfolio growth for top issuer clients.
• Design and implement strategies to enhance digital acquisition funnels for debit and credit card products.
• Develop seamless digital onboarding journeys and end-to-end customer engagement processes.
• Create data-driven Early Month on Book (EMOB) strategies to minimize attrition and maximize long-term customer value.
• Innovate banking subscription models and retention strategies tailored to evolving customer behavior.
• Conduct in-depth assessments of cardholder behavior, segmentation, and dormancy trends, and translate insights into actionable marketing and engagement strategies.
• Benchmark client portfolios and identify competitive opportunities through data analytics and industry best practices.
• Present findings and strategic recommendations to C-level executives with clarity, impact, and influence.
• Act as a trusted strategic advisor, building long-term relationships with key client stakeholders.
• Support business development efforts, including proposal development, solution design, and new client acquisition.

Preferred Candidate Profile

• 10+ years of experience in management consulting, with a strong preference for candidates from Big 4 firms or leading strategy consulting firms.
• Deep understanding of digital banking, customer lifecycle management, and card product strategy.
• Demonstrated success in delivering data-driven initiatives and digital transformation projects in the financial services sector.
• Strong analytical skills, with experience in customer segmentation, portfolio diagnostics, and performance benchmarking.
• Exceptional client management, communication, and stakeholder engagement skills.
• Fluent in English;
• Bachelor's or Master's degree in Business, Finance, Economics, or a related field.

Why Join Us

• Collaborate with global financial institutions and payment leaders on high-impact digital initiatives.
• Work in a high-performance, consultancy-driven environment with a strong focus on innovation and client success.
• Be part of a collaborative, international team with opportunities for growth and leadership.
• Shape the future of digital banking and customer experience in a rapidly evolving industry.