Digital Banking BA

Virtusa; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Virtusa in Dubai seeks a Digital Banking Business Analyst to bridge technology teams with sales and distribution, ensuring smooth digital case submissions and process optimization. The role includes market research, competitor analysis, and stakeholder engagement to improve digital banking solutions.

You will work with IT, product, compliance, risk and operations to map processes, identify improvements, and present findings to leadership. Strong analytical and communication skills are essential.

Qualifications

• Proven experience in digital banking business analysis or related field.
• Strong analytical and communication skills.
• Experience in process mapping and stakeholder management.

Responsibilities

• Act as liaison between sales & distribution teams and technology teams for digital submissions.
• Investigate and resolve issues related to digital case processing and approvals.
• Work closely with IT and product teams to improve digital sales journeys.
• Provide post release support in the form of sanity testing and debugging activities.

Skills

Analytical skills

Communication abilities

Process mapping

Stakeholder management

Market research

Competitor benchmarking

Digital banking operations

Cross-functional collaboration

Tools

Process mapping tools

Job description

Digital Banking Business Analyst to act as the bridge between technology teams and sales & distribution teams ensuring smooth digital case submissions and supporting process optimization. This role involves conducting market research competitor analysis and in-depth investigations into processes while engaging stakeholders. The ideal candidate will have strong analytical skills excellent communication abilities and experience in process mapping.

TECHNOLOGY & PROCESS SUPPORT

• ACT AS A LIAISON BETWEEN SALES & DISTRIBUTION TEAMS AND TECHNOLOGY TEAMS FOR DIGITAL CASE SUBMISSIONS OR ISSUES.
• INVESTIGATE AND RESOLVE ISSUES RELATED TO DIGITAL CASE PROCESSING AND APPROVALS.
• WORK CLOSELY WITH IT AND PRODUCT TEAMS TO IMPROVE DIGITAL SALES JOURNEYS.
• PROVIDE POST RELEASE SUPPORT IN THE FORM OF SANITY TESTING AND DEBUGGING ACTIVITIES

MARKET & COMPETITOR RESEARCH

• CONDUCT IN-DEPTH MARKET RESEARCH TO IDENTIFY INDUSTRY TRENDS AND BEST PRACTICES.
• PERFORM COMPETITOR BENCHMARKING TO ENHANCE DIGITAL PRODUCT OFFERINGS.
• ANALYZE CUSTOMER BEHAVIOR AND PREFERENCES TO SUGGEST IMPROVEMENTS IN DIGITAL BANKING SOLUTIONS.

PROCESS & OPERATIONAL EXCELLENCE STAKEHOLDER & COMMUNICATION MANAGEMENT

• ENGAGE AND MANAGE SENIOR STAKEHOLDERS ACROSS DEPARTMENTS.
• PREPARE AND PRESENT FINDINGS REPORTS AND RECOMMENDATIONS TO LEADERSHIP TEAMS.
• COLLABORATE WITH MULTIPLE TEAMS INCLUDING COMPLIANCE RISK IT AND OPERATIONS TO DRIVE ALIGNMENT. PROVEN EXPERIENCE IN DIGITAL BANKING BUSINESS ANALYSIS OR A RELATED FIELD.
• UNDERSTANDING OF DIGITAL BANKING OPERATIONS AND SALES PROCESSES.
• EXPERIENCE WORKING WITH TECHNOLOGY TEAMS TO ENHANCE DIGITAL BANKING PLATFORMS.
• ABILITY TO CONDUCT MARKET RESEARCH COMPETITOR ANALYSIS AND PROCESS INVESTIGATIONS.
• PROFICIENCY IN PROCESS MAPPING TOOLS

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE KSA Qatar & Oman and we work with the leading Banking and Financial Services Travel Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner IDC WfMC and other analyst for the work that we have delivered to our clients in the region.Why would you not like to be part of this exciting and award winning team Dont listen to us listen to our customers( & quality of life professional and personal development: values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.