Digital Account Manager

Digital Gravity; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A digital marketing agency in Dubai is seeking a proactive Digital Account Manager to manage key client relationships and oversee digital marketing campaigns. The role demands excellent communication skills and strong digital marketing knowledge with 2-4 years of relevant experience, preferably in an agency environment. Key responsibilities include client management, campaign delivery coordination, and preparing pitches. This is a fantastic opportunity to grow within a dynamic team.

Qualifications

• 2-4 years of experience in digital marketing or advertising, specifically in client servicing or account management.
• Prior experience working on the agency side is preferred.
• Strong ability to manage teams and ensure timely delivery of outputs.

Responsibilities

• Act as the primary point of contact between clients and internal teams.
• Manage and retain client accounts while identifying opportunities for account growth.
• Coordinate with internal departments to ensure timely delivery of campaigns.
• Prepare and present campaign pitches to clients.
• Ensure all financial aspects of client accounts are managed and reconciled.
• Prepare kick-off decks and support account kick-offs.

Skills

Client relationship management

Digital marketing knowledge

Communication skills

Team management

Understanding of social media

Understanding of PPC and SEO

Education

Bachelor's or Master's in Advertising, Marketing, Business

Diploma or certification in Digital Marketing

Job description

Digital Gravity is seeking an experienced and proactive Digital Account Manager to join our Dubai team. The role involves managing key client accounts, overseeing digital marketing campaigns, and ensuring high levels of client satisfaction. The ideal candidate will have strong digital marketing knowledge, excellent communication skills, and proven experience in managing client relationships, preferably within a digital agency environment.

Key Responsibilities

• Act as the primary point of contact between clients and internal teams.
• Manage and retain client accounts while identifying opportunities for account growth.
• Coordinate with internal departments to ensure timely and accurate delivery of campaigns.
• Brief teams on monthly, quarterly, and half-yearly deliverables aligned with marketing strategies.
• Prepare and present campaign pitches and proposals to clients.
• Obtain client approvals and feedback and ensure implementation by relevant teams.
• Maintain and back up all client-related data and documentation.
• Ensure all financial aspects of client accounts are managed and reconciled.
• Maintain and update account status sheets.
• Ensure monthly performance reports are prepared and shared within the first week of each month.
• Prepare kick-off decks and support account kick-offs alongside the line manager.

Requirements

Education

• Bachelor's or Master's degree in Advertising, Digital Marketing, Business, or a related field.
• Diploma or certification in Digital Marketing is a plus.

Experience & Skills

• 2–4 years of experience in digital marketing or advertising, specifically in client servicing or account management.
• Prior experience working on the agency side is preferred.
• Strong ability to manage teams and ensure timely delivery of outputs.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; a people-oriented professional.
• Solid understanding of:
  • Social media platforms, trends, and relevant tools
  • PR and influencer marketing
  • PPC, paid social, performance marketing, and lead generation
  • SEO and marketplace marketing

Ready To Join

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