Digital Account Manager

Q Communications; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Digital Account Manager to oversee and execute digital marketing campaigns. The ideal candidate will possess strong project management skills, exceptional client service expertise, and fluency in Arabic. You will collaborate with teams to optimize campaign performance and drive innovative strategies that amplify brand impact.

Qualifications

• 5+ years of experience in digital marketing.
• Fluency in Arabic (spoken and written) is highly preferred.
• Excellent client-facing skills and team leadership abilities.

Responsibilities

• Manage and execute digital marketing campaigns.
• Act as the main client liaison, ensuring seamless communication.
• Develop client calendars and align content with branding.

Skills

Client Service Excellence

Creativity

Project Management

Social Media Expertise

Education

Degree in Communications, Digital Marketing, or related field

Tools

Sprout Social

ClickUp

BambooHR

Job description

Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our team's personal and professional development.

We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.

You are our story:

• We believe that our people are our greatest achievement and know our team is our greatest asset.
• We regularly show our appreciation to our people and celebrate their achievements.
• Our people enjoy coming into work and spending time with each other.
• We offer flexibility to help our people get the balance right between life in and outside of work.
• We are a team of professionals who know what it takes to get the job done.
• But we also know how and when to have fun.

Be part of something bigger:

• We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.
• With international offices and a global client portfolio, Q Communications continues to grow and you can be part of the journey.

Create Impact:

• We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.
• We care about the community we live in and are passionate about giving back. Through our Q Cares program, we show our support for causes that we are passionate about.

We live and breathe our values: Connection | Creativity | Respect | Communication | Passion

As a Digital Account Manager, you will be responsible for managing and executing digital marketing campaigns, ensuring client satisfaction, and collaborating with your team to achieve exceptional results. This role is ideal for someone with a strong understanding of digital marketing, social media management, and client relationship building.

Who you are

• Qualifications: Degree in Communications, Digital Marketing, or related field, with 5+ years of experience. Fluency in Arabic (spoken and written) is highly preferred.
• Social Media Expertise: Strong knowledge of social media platforms and performance marketing strategies.
• Communication & Leadership: Excellent client-facing skills and team leadership abilities.
• Project Management: Experience handling multiple projects, deadlines, and budgets.
• Creativity & Innovation: Ability to create engaging, high-impact digital content.
• Client Service Excellence: Proven ability to maintain and grow client relationships.

Key responsibilities:

• Strategic Planning & Execution
• Develop client calendars and align content with branding.
• Collaborate with the creative team on campaign development.
• Monitor and optimize campaign performance with data-driven insights.
• Stay up to date with industry trends to drive innovative strategies.

• Client Relationship Management
• Act as the main client liaison, ensuring seamless communication.
• Understand client goals and proactively address challenges.
• Conduct regular check-ins and maintain high client satisfaction.
• Upsell services and work on growing new business with new client leads.
• Work closely with creative and performance teams to bring campaigns to life.
• Participate in brainstorming sessions and contribute to digital strategies.
• Provide coaching, feedback, and growth opportunities for the team.
• Oversee task management using ClickUp and BambooHR.

• Tools & Technology
• Utilise tools like Sprout Social for monitoring and analytics.
• Maintain reporting accuracy and ensure data hygiene.

• Team Management & Development
• Monitor team performance using ClickUp and BambooHR.
• Provide coaching, feedback, and learning opportunities for team growth.

• Market Knowledge & Upskilling
• Stay ahead of digital trends and conduct competitive analysis.
• Participate in learning programs like Qcademy for ongoing professional development.

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