Digital Account Director

Q Communications; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Join a dynamic communications agency as a Digital Account Director, leading a talented digital team to deliver exceptional results for clients. You will be at the forefront of strategic planning and client management, ensuring impactful digital marketing campaigns while fostering a collaborative team culture. This role is perfect for those with extensive agency experience and a passion for digital innovation.

Benefits

Personal and professional development opportunities

Collaborative and flexible work environment

Qualifications

• Minimum of 6 years agency experience in digital marketing.
• At least 3 years in a leadership role.
• Exceptional client relationship management skills.

Responsibilities

• Lead and mentor the client servicing and performance team.
• Develop and implement digital marketing strategies.
• Manage key client accounts and relationships.

Skills

Client Relationship Management

Strategic Planning

Digital Marketing

Leadership

Analytical Skills

Education

Bachelor's degree in Marketing, Communications or Business

MBA or advanced degree preferred

Tools

Sprout

Click Up

Adobe Suite

Job description

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Who we are

With offices in Abu Dhabi, Dubai and Manchester, Q has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients – across the UAE, Middle East, United Kingdom, Europe and USA.

Our vision

We aspire to be the world’s most sought after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world.

Be Better At What You Do

Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients. Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including :

• Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our teams’ personal and professional development.
• We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.

You Are Our Story

• We believe that our people are our greatest achievement and know our team is our greatest asset.
• We regularly show our appreciation to our people and celebrate their achievements.
• Our people enjoy coming into work and spending time with each other.
• We offer flexibility to help our people get the balance right between life in and outside of work.
• We are a team of professionals who know what it takes to get the job done.
• But we also know how and when to have fun.

Be Part Of Something Bigger

• We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.
• With international offices and a global client portfolio Q continues to grow and you can be part of the journey.

Create Impact

• We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.
• We care about the community we live in and are passionate about giving back. Through our Q Cares program we show our support for causes that we’re passionate about.

We Live And Breathe Our Values

Connection | Creativity | Respect | Communication | Passion

What the role entails

We’re on the lookout for a strategic and driven Digital Account Director to lead our digital team. In this role, you’ll oversee the delivery of standout digital services, ensuring the team runs smoothly and deliver real results.

You’ll manage key aspects of client servicing, performance, content, while guiding a talented team of Managers and supporting executives. Your leadership will be key in driving client success, optimising performance and elevating our digital offering.

If you're a natural leader with a passion for digital strategy and a track record of delivering impactful results - we’d love to hear from you.

What will you do :

• Lead, mentor and manage the client servicing and performance team.
• Provide strategic direction and hands-on support, acting as the key point of quality control.
• Foster a collaborative, high-performing team culture.
• Conduct regular check-ins and deliver constructive feedback to support team growth and development.

Client Relationship Management

• Serve as the primary point of contact for key client accounts.
• Develop and maintain strong client relationships to ensure satisfaction and loyalty.
• Oversee the creation and presentation of digital marketing plans and reports.
• Address and resolve any client issues or concerns in a timely manner.

Strategic Planning And Execution

• Develop and implement digital marketing strategies that align with client objectives and drive growth.
• Collaborate with clients to define goals, KPIs and deliverables for digital campaigns.
• Ensure that digital campaigns are executed effectively and within budget.
• Work closely with the Head of Strategy and creative team to ensure that creative objectives align with client goals and campaign strategies.
• Provide input and feedback to the creative team to enhance campaign effectiveness.
• Ensure that all creative assets meet client expectations and are delivered on time.
• Be an active member of the Digital Leadership Team.
• Collaborate with the Head of Department (HODs) to plan and strategise objectives for the team.
• Contribute to business development efforts, including identifying new opportunities and enhancing existing client relationships.
• Training and upskilling the team.

Performance Management

• Oversee the performance management of digital campaigns and initiatives.
• Utilise data-driven insights to make informed decisions and recommendations.
• Ensure that all performance metrics and KPIs are met or exceeded.

Reporting And Analysis

• Prepare and present comprehensive reports on campaign performance, ROI and other key metrics.
• Ongoing consultation on how to grow client’s business and ensure the best possible results for them, through analysis, insight and thought leadership.

Who You Are

Ideally you will have :

• Bachelor’s degree in Marketing, Communications, Business, or a related field. MBA or advanced degree preferred.
• Minimum of 6 years of agency experience in digital marketing, with at least 3 years in a leadership role.
• Proven track record of managing high-performing teams and delivering successful digital marketing campaigns.
• Exceptional client relationship management skills, with the ability to build and maintain strong client partnerships.
• Strong understanding of digital marketing strategies, tools, and technologies.
• Well-versed in tools such as Sprout, Click Up, Adobe Suite and quick to learn new technologies and platforms.
• Basic knowledge of performance marketing, including Google and social media advertising.
• Familiarity with key metrics and the ability to interpret them to assess overall campaign effectiveness and make data-driven decisions across digital efforts.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyse data and provide actionable insights.
• Exceptional problem-solving and decision-making abilities.
• Strong organisational and project management skills
• Capacity to work independently.
• A good balance of creative flair and strong business acumen.
• Excellent organisational skills with the ability to lead various project teams to deliver services amidst competing priorities without compromising on quality, deadlines or accuracy.
• High levels of resilience and an ability to role model this to junior team members.
• Demonstrated professionalism including being punctual, well presented, responsive and reliable.
• A strong desire to learn and develop professionally and to help junior team members to grow in their careers.
• A commitment to stay across industry development / trends and share industry knowledge with colleagues through mentoring, peer learning etc.

Seniority level

Seniority level

Director

Employment type

Employment type

Other

Job function

Job function

Marketing and Sales

Public Relations and Communications Services

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