DIEZ | Assistant Manager - Client Relations

Dubai Careers - A Smart Dubai Initiative; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative initiative in Dubai is seeking a Client Relations Specialist to foster strong client relationships and enhance customer satisfaction. This role involves responding to client inquiries, developing engagement strategies, and collaborating with internal teams to address client needs. You will have the opportunity to represent the organization at community events and industry conferences, making a significant impact on client relations. Join a forward-thinking organization that values client engagement and community involvement, and be part of a dynamic team dedicated to excellence in service delivery.

Qualifications

• 3+ years of experience in client relations or community engagement.
• Strong ability to build relationships with clients and community members.

Responsibilities

• Build and maintain strong relationships with clients for satisfaction.
• Assist in developing client engagement strategies and monitor performance.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Client Relations

Microsoft Office Proficiency

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Communications

Tools

Microsoft Office

Social Media Platforms

Job description

Job Description

Build and maintain strong relationships with clients to ensure customer satisfaction and retention.

Respond to client inquiries and concerns in a timely and professional manner.

Assist in the development and implementation of client engagement strategies.

Collaborate with internal teams to address client needs and resolve issues.

Maintain accurate client records and update client information in the database as needed.

Monitor client account performance and provide regular updates and reports to management.

Assist in creating client presentations and proposals.

Identify opportunities for upselling and cross-selling services to existing clients.

Coordinate client meetings, calls, and events.

Stay informed about industry trends and best practices in client relations management.

Cultivate strong relationships with key clients through regular communication, meetings, events, and visits.

Monitor client feedback and community sentiment to identify areas for improvement and growth opportunities.

Represent the organization at community events, networking functions, and industry conferences to increase visibility and build partnerships.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum 3 years of experience in client relations, community engagement, or relevant positions.
• Excellent interpersonal skills and the ability to build strong relationships with clients and community members.
• Effective communication skills, both written and verbal.
• Proficiency in Microsoft Office suite and familiarity with social media platforms.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced, customer-centric environment.

Organization Background

Dubai Integrated Economic Zones Authority (DIEZA), established in 2021, consolidates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and Dubai CommerCity (DCC). Home to over 5,000 companies across 20 industries, DIEZA is a major economic catalyst in Dubai's development.

Job Details

• Category: Administration
• Advertiser: Emirati Human Resources Development Council
• Educational Level: Bachelor's
• Nationality: UAE Only
• Salary: Unspecified
• Schedule: Full-time
• Posting Date: 23/04/2025
• Unposting Date: 22/07/2025