DFT Support Officer (UAE National) | Dubai, UAE

HSBC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global banking institution in Dubai is seeking a DFT Support Officer to enhance the digital onboarding experience for customers. The ideal candidate should have a graduation degree and experience in customer due diligence. Strong communication skills and a customer-centric approach are essential for this role. Opportunities for professional development and a diverse work environment are part of the offering.

Qualifications

• Graduation degree is a must.
• Prior experience in customer due diligence and document processing is preferable.
• Excellent command in spoken and written English.

Responsibilities

• Assist customers in digital account setup and document submissions.
• Address technical challenges during onboarding process.
• Proactively engage to enhance the customer experience.

Skills

Customer Centricity

Communication Skills

Digital Banking Processes

Education

Graduation Degree

Job description

DFT Support Officer - UAE National

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

The Digital Support Officer plays a pivotal role in the digital onboarding process, serving as a key point of contact for customers navigating the online channels.
• Responsibilities include guiding customers through the digital account setup, assisting with document submissions, and addressing any technical challenges that may arise during the onboarding process.
• The role involves proactive engagement to enhance the overall customer experience, ensuring that clients feel confident and supported as they transition to digital banking services.
• This position requires a customer-centric mindset, strong communication skills, and a deep understanding of digital banking processes to ensure a smooth and efficient onboarding experience for international and local clients.

Requirements

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Graduation degree is a must - to secure a UAE Visa and Work Permit
• Prior experience in customer due diligence, document processing and bank processing related roles is preferrable
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English
• Customer centric and ready to go an extra mile to provide best in class service to clients

You'll achieve more at HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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