DFT Support Officer (UAE National)

HSBC; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

HSBC is seeking a DFT Support Officer in the UAE to enhance the digital onboarding experience for customers. This position focuses on guiding clients through account setup, assisting with document submissions, and addressing technical challenges to ensure a seamless transition to digital banking services.

Qualifications

• Customer-centric mindset.
• Strong communication skills.
• Deep understanding of digital banking processes.

Responsibilities

• Guide customers through the digital account setup.
• Assist with document submissions.
• Address any technical challenges that may arise during the onboarding process.
• Proactively engage to enhance the overall customer experience.

Job description

DFT Support Officer – UAE National

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC International Wealth and Premier Banking (IWPB)
We help customers take care of their day-to-day finances and manage, protect, and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage, and achieve divisional business targets.

In this role, you will:

The Digital Support Officer plays a pivotal role in the digital onboarding process, serving as a key point of contact for customers navigating the online channels.

• Responsibilities include guiding customers through the digital account setup, assisting with document submissions, and addressing any technical challenges that may arise during the onboarding process.
• The role involves proactive engagement to enhance the overall customer experience, ensuring that clients feel confident and supported as they transition to digital banking services.
• This position requires a customer-centric mindset, strong communication skills, and a deep understanding of digital banking processes to ensure a smooth and efficient onboarding experience for international and local clients.