Developer Experience Lead

Tap Payments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the PayTech sector is seeking an Operations Team member to enhance customer and partner experiences. You will be responsible for organizing training, troubleshooting technical issues, and optimizing processes in a dynamic environment. Ideal candidates will have 4-6 years of relevant experience, strong leadership skills, and effective communication abilities in English, with a preference for Arabic.

Qualifications

• 4-6 years of role-specific experience in PayTech.
• Effective communication skills in English; Arabic preferred.
• Demonstrates resilience and flexibility.

Responsibilities

• Organize Developer Experience team for merchant and partner requirements.
• Lead training sessions across technical and project management.
• Troubleshoot technical issues for customers.

Skills

Client service

Leadership

Communication

Problem-solving

Education

Preferred degree in relevant field

Job description

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial, and administrative operations across the Middle East and beyond. Yalla! Let's do this.

As a Tapster you will :

1. Organize the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues.
2. Identify and optimize processes for the team to increase efficiency.
3. Lead the organization of training for the team across technical, communication, project management, and project organization.
4. Lead on technical documentation for new products for external viewing by merchants and partners.
5. Attend technical inquiries from customers via Live Chat, Email, & Telephone.
6. Troubleshoot technical issues via online meetings.
7. Analyze merchant requirements and coordinate with their development teams for product integration.
8. Provide gateway and feature functionality training as required to merchants and partners.
9. Provide technical product support and help resolve merchant account or gateway issues.
10. Coordinate between customer care, sales, and technical teams for product integrations.
11. Organize training sessions regarding developments in products.
12. Understand the payment domain within local, regional, and global markets.
13. Scope projects, build business cases, and assist with the integration of our products and other platforms.
14. Carry out other duties as assigned, based on demand and role growth.

What you will bring to the party :

1. 4-6 years of role-specific experience and mastery of your craft.
2. Well-versed in PayTech.
3. Preferred degree, but real-world experience is also accepted.
4. Demonstrates a high level of client/merchant/stakeholder service.
5. Awareness of when to escalate issues or service concerns.
6. Resilient and flexible, learning from experience.
7. Leadership skills and ability to work independently.
8. Shares knowledge and expertise openly.
9. Hands-on approach and team leadership qualities.
10. Ensures quality work and innovation focus.
11. Effective communication skills in English, with a preference for Arabic language ability.

Are you ready to shape the future of payments in MENA?