Developer Experience Consultant

Tap Payments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Tap Payments is seeking a 'Tapster' to join their operations team to enhance customer and technical support across the MENA region. This role requires experience in Fintech, strong communication skills, and the ability to coordinate technical efforts for smooth product integration and support, all while shaping the future of payments in the region.

Qualifications

• 2-4 years of role-specific experience in Fintech.
• Ability to build credibility and develop relationships with clients.
• Strong interpersonal skills and leadership abilities.

Responsibilities

• Scope projects and assist with product integration.
• Provide technical product support and resolve merchant issues.
• Coordinate between customer care, sales, and technical teams.

Skills

Interpersonal skills

Analytical skills

Technical Support

Fintech knowledge

Communication skills

Education

Preferred degree in relevant field

Job description

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this

As a Tapster you will:

• Scope projects, build business cases and assist with the integration of our products and other platforms
  
• Analyse requirements of merchants and coordinate with their development team for product integration
  
• Attend technical inquiries from customers on Live Chat, Email & Telephone
  
• Troubleshoot technical issues via online meeting
  
• Build, enhance and maintain on a progressive basis all technical documentation
  
• Provide gateway and feature functionality training as required to merchants and partners
  
• Provide technical product support and help resolve merchant account or gateway issues
  
• Coordinate between customer care, sales and technical team for product integrations
  
• Organise training sessions regarding developments in product
  
• Understand the payment domain within the local, regional and global markets
  
• Work with engineers across the company to build new features at large-scale
  
• Improve engineering standards, tooling, and processes
  
• Carry out other duties, as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 2-4 years of role-specific experience with an understanding of Fintech
  
• Preferred degree, but real-world experience is also accepted
  
• Ability to build credibility and develop client/merchant/stakeholder relationships
  
• Ability to articulate support and meet client requirements
  
• Growth mindset and solution-driven approach
  
• Strong interpersonal skills and ability to lead small engagements
  
• Effective prioritization and organization of work
  
• High productivity and innovation focus
  
• Excellent communication skills in English, with a preference for Arabic language ability
  

Are you ready to shape the future of payments in MENA?