DESKTOP SUPPORT/SMART HAND SUPPORT

AXIOM TECHNOLOGIES; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Axiom Technologies is looking for a Desktop Support / Smart Hand Support Technician to deliver onsite IT assistance and maintain hardware and software across various client sites in Dubai and Abu Dhabi. Key responsibilities include troubleshooting desktop issues, managing support tickets, and helping with server and network maintenance. Ideal candidates should have relevant support experience along with strong problem-solving and communication skills.

Qualifications

• Proven experience in desktop or IT support roles.
• Strong knowledge of Windows OS, MS Office, and basic networking.
• Familiarity with ticketing systems like ServiceNow or Jira.

Responsibilities

• Provide first and second-level desktop support to end users.
• Assist in hardware installations, upgrades, and maintenance.
• Support network, printer, and peripheral device troubleshooting.

Skills

Windows OS

MS Office

Networking

Problem Solving

Communication

Tools

ServiceNow

Jira

Job description

Locally available candidates only apply for this job; Jobseekers from any GCC country

Axiom Technologies is seeking a skilled Desktop Support / Smart Hand Support Technician to provide onsite IT support, troubleshoot hardware/software issues, and assist with network and server maintenance across client locations in Dubai and Abu Dhabi.

Key Responsibilities:

Provide first and second-level desktop support to end users.
Assist in hardware installations, upgrades, and maintenance.
Support network, printer, and peripheral device troubleshooting.
Manage incident tickets and service requests efficiently.
Handle Smart Hands tasks like server racking, cable patching, and remote assistance coordination.

Requirements:

Proven experience in desktop or IT support roles.
Strong knowledge of Windows OS, MS Office, basic networking.
Familiarity with ticketing systems (e.g., ServiceNow, Jira).
Excellent communication and problem-solving skills.
Willingness to travel between sites within the UAE.

Company Industry

• IT - Software Services

Department / Functional Area

• Administration

Keywords

• DESKTOP SUPPORT/SMART HAND SUPPORT

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