Desktop Support Engineer - RAK

hr90 Degrees; Ras Al Khaimah; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Engineer to provide exceptional technical support. In this role, you'll tackle hardware and software issues, ensuring minimal downtime while assisting users with their technical needs. Your expertise in cloud platforms and networking will be crucial as you manage user accounts and maintain system performance. Join a dynamic team that values continuous improvement and stay updated on the latest technologies to enhance your skills. If you're passionate about IT support and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2-3 years of hands-on experience in desktop support or IT support roles.
• Strong technical skills in Windows and Mac OS platforms.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Install, configure, and maintain computer systems.

Skills

Cloud platforms (Azure or AWS)

Backup solutions

Network Monitoring tools

Networking skills

Server support and configuration

Desktop support skills

Problem-solving abilities

Technical skills in Windows and Mac OS

Education

Bachelor’s degree in Computer Science

Relevant certifications (CompTIA A+, Microsoft Certified)

Job description

Bachelor of Technology/Engineering (Computers)

Nationality

Indian

Vacancy

1 Vacancy

Job Description

1. Provide first-line technical support for hardware and software issues, ensuring swift resolution to minimize downtime.
2. Conduct thorough diagnostics on desktop environments, identifying root causes of problems to implement effective solutions.
3. Install, configure, and maintain computer systems, ensuring all software is up-to-date and functioning optimally.
4. Manage user accounts and permissions across various platforms, ensuring data security and accessibility.
5. Assist in the deployment of new desktop hardware and software, ensuring seamless integration into existing systems.
6. Provide training and guidance to end-users on software applications and troubleshooting techniques.
7. Document support processes and solutions in a knowledge base to enhance future support efficiency.
8. Monitor system performance and perform regular maintenance checks to prevent potential issues.
9. Collaborate with other IT teams to escalate and resolve complex technical issues beyond desktop support.
10. Stay updated on industry trends and emerging technologies to continually improve support processes.

Desired Candidate Profile

1. Sound knowledge of Cloud platforms such as Azure or AWS.
2. Knowledge of Backup solutions.
3. Proficiency with Network Monitoring tools.
4. Networking skills.
5. Server support and configuration.
6. Desktop support skills.
7. Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
8. At least 2-3 years of hands-on experience in desktop support or IT support roles.
9. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are highly valued.
10. Proficiency in English; knowledge of Arabic is a plus.
11. Strong technical skills in Windows and Mac OS platforms, along with familiarity with mobile device management.
12. Excellent problem-solving abilities, with attention to detail and a methodical troubleshooting approach.

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Additional Information

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