Desktop Support Engineer L2 (225-723)

TALENTMATE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

An innovative recruitment company is seeking a Desktop Support Engineer L2 to ensure seamless IT operations in Sharjah. The role requires expertise in troubleshooting desktop issues, managing escalated tickets, and providing comprehensive technical support. Ideal candidates will have a Bachelor's degree in Computer Science, at least 3 years of experience, and proficiency in both Windows and macOS systems. The company offers a collaborative environment focused on technology solutions within the recruitment and staffing sector.

Qualifications

• Minimum 3 years experience in desktop support or a related IT field.
• Strong knowledge of Windows and macOS operating systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional preferred.

Responsibilities

• Provide timely resolution to complex desktop support issues.
• Guide and mentor junior IT staff in troubleshooting methodologies.
• Document all support activities in the ticketing system.

Skills

Troubleshooting

Communication

Problem-Solving

Time Management

Education

Bachelor’s degree in Computer Science or related field

Job description

Job Description

A Desktop Support Engineer L2 plays a critical role in ensuring the seamless operation of an organization's IT infrastructure. This mid-level position is integral in troubleshooting and resolving complex desktop-related issues that arise within a company's network or office environment. Possessing more advanced technical skills than an entry-level technician, the Desktop Support Engineer L2 is responsible for handling escalated tickets that require a deeper understanding of IT systems. They work closely with IT departments, vendors, and sometimes customers, to provide consistent and reliable IT support. Exceptional communication skills, quick problem-solving abilities, and in-depth knowledge of hardware and software are essential for success in this role. An L2 engineer not only resolves issues but plays a part in deploying new technology solutions and improving system efficiency.

Responsibilities

• Provide timely and efficient resolution to complex desktop support issues.
• Offer technical support for hardware and software across various platforms.
• Coordinate with IT teams to escalate and collaborate on problem resolution.
• Implement patches and updates to ensure the security and functionality of systems.
• Maintain and troubleshoot printers, scanners, and other peripheral devices.
• Guide and mentor junior IT staff in troubleshooting methodologies and best practices.
• Document all support activities, incidents, and solutions in the ticketing system.
• Participate in on-call rotations for after-hours technical support needs.
• Deploy and configure new desktops, laptops, and related peripherals for users.
• Ensure proper function of telecommunications equipment and remote access tools.
• Investigate root causes of recurring issues and develop long-term solutions.
• Provide feedback on process improvements to enhance the overall IT support experience.
  
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field required.
• Minimum of 3 years experience in desktop support or a related IT field.
• Strong knowledge of Windows and macOS operating systems and troubleshooting.
• Experience with desktop and laptop hardware repair and replacement techniques.
• Ability to manage time effectively and work independently under minimal supervision.
• Excellent written and verbal communication skills for interacting with non-technical users.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional preferred.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Sharjah Company Website: https://www.talentmate.com Job Function: Information Technology (IT) Company Industry/

Sector: Recruitment & Staffing

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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