Desktop Support Engineer L2 (157256-6525)

TALENTMATE; Dubai; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is hiring a Desktop Support Engineer L2 to provide advanced technical support in a dynamic environment. This mid-level role requires expertise in troubleshooting hardware and software issues, strong communication skills, and a proactive approach to enhance user productivity and maintain IT operations.

Benefits

Health Insurance

Visa

Paid Annual Leaves

Maternity and Paternity Leaves

Qualifications

• 3+ years experience in desktop support or IT helpdesk.
• Strong knowledge of Windows OS and troubleshooting techniques.
• Excellent communication skills.

Responsibilities

• Provide Level 2 support for user queries related to hardware issues.
• Manage and track helpdesk tickets for timely resolution.
• Collaborate with IT teams to enhance user experience.

Skills

Windows OS

MS Office Suite

Troubleshooting

Networking

Communication Skills

Education

Bachelor's degree in Computer Science

Job description

Job Description

Job Description

As a Desktop Support Engineer L2, you will be responsible for providing advanced-level technical support to end-users within a diverse and dynamic work environment. This role requires a proactive and solution-focused approach to troubleshoot and resolve software, hardware, and networking issues. You will play a crucial part in ensuring smooth IT operations, enhancing user productivity, and minimizing downtime by addressing issues promptly and efficiently. By maintaining high standards of service delivery and adhering to IT best practices, you will support the overall IT infrastructure and collaborate with other IT professionals to uphold an optimal user experience. Your strong communication skills will aid in effectively managing helpdesk tickets and interpreting technical concepts to non-technical users. Additionally, staying updated with emerging technologies and participating in continuous improvement initiatives will further empower you to deliver exceptional support services.

Responsibilities

• Provide Level 2 support for user queries related to hardware issues.
• Analyze and resolve software application errors and operating system problems.
• Deploy, configure, and maintain desktop hardware and peripherals efficiently.
• Coordinate with vendor support for hardware warranty replacements and repairs.
• Manage and track helpdesk tickets to ensure timely issue resolution.
• Create, maintain, and update technical support documentation and guides.
• Assist in network troubleshooting and basic configuration tasks where needed.
• Mentor and guide junior desktop support staff in technical problem solving.
• Collaborate with IT teams to provide seamless user technology experience.
• Conduct regular maintenance and upgrades on IT equipment and systems.
• Ensure compliance with security practices and data protection protocols.
• Facilitate onboarding by setting up necessary IT equipment for new hires.
  
  

Requirements

• Bachelor's degree in Computer Science, IT, or related field preferred.
• Three or more years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows OS, MS Office Suite, and remote tools.
• Hands-on experience with troubleshooting desktop, laptop, and printer hardware.
• Basic understanding of network technologies, TCP/IP, and DNS/DHCP.
• Excellent communication skills with ability to explain technical topics clearly.
• Familiarity with ITIL framework and service management best practices beneficial.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com/ Job Function: Information Technology (IT) Company Industry/

Sector: Recruitment/Staffing/RPO

What We Offer

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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