Desktop Support Engineer L2

EXCIS COMPLIANCE LIMITED; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking an IT Support Technician to deliver on-site technical support for various hardware and software issues. The ideal candidate will have 2+ years of experience in desktop support and be fluent in Arabic and English. Key responsibilities include managing user accounts, troubleshooting issues, and documenting solutions for a global knowledge base.

Qualifications

• 2+ years hands-on experience in desktop support or IT helpdesk.
• Fluent in Arabic and English (written and spoken).
• Strong knowledge of Windows 10/11, Microsoft 365.

Responsibilities

• Provide on-site technical support for hardware, software, and network issues.
• Deploy and troubleshoot Windows OS, macOS, Microsoft 365.
• Manage Active Directory and user accounts.

Skills

Troubleshooting

Customer Service

Networking

Technical Support

Education

Bachelor of Technology/Engineering (Computers)

Job description

Bachelor of Technology/Engineering (Computers)

Vacancy: 1 Vacancy

Job Description:

Key Responsibilities:

• Be the frontline IT hero providing on-site technical support for hardware, software, and network issues
• Deploy and troubleshoot Windows OS, macOS, Microsoft 365, and enterprise applications
• Manage Active Directory, user accounts, and access controls
• Support mobile devices, printers, and conference room AV systems
• Document solutions and contribute to our global knowledge base

Requirements:

• 2+ years hands-on experience in desktop support or IT helpdesk
• Fluent in Arabic and English (written and spoken) mandatory
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking
• Experience with ticketing systems and remote support tools
• Excellent troubleshooting and customer service skills
• Certifications (A+, Microsoft, ITIL) are a plus

Note: This job posting is active. No indications of expiration are present.