Desktop Support Engineer

AL Nabooda Automobiles LLC.; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to join their dynamic team. This role is pivotal in providing first-level IT support to ensure seamless access to business applications and maintaining the performance of desktop systems. You will be responsible for troubleshooting issues, managing desktop security, and ensuring that users have the necessary access to applications and networks. With a commitment to excellence and a focus on customer satisfaction, this role offers the chance to develop your technical skills in a supportive environment while contributing to the operational success of the organization.

Benefits

Monthly Salary

Yearly Ticket

Medical Insurance

Qualifications

• 3-4 years of experience in troubleshooting desktops and peripheral equipment.
• Strong knowledge of Microsoft products and networking fundamentals.

Responsibilities

• Provide first level IT support for business applications and equipment.
• Maintain desktop security and perform routine updates.

Skills

Troubleshooting

Desktop Support

Microsoft Office

Networking (TCP/IP)

Active Directory

Education

Bachelor in Management Information Systems

Microsoft Certification

Tools

LanDesk

Windows XP

Exchange Server

Windows Server 2008

Job description

Join Our Team as a Desktop Support Engineer!

Are you a tech-savvy professional with a passion for troubleshooting and providing exceptional IT support? Do you thrive in fast-paced environments and enjoy helping others solve technical issues? If so, we want you on our team!

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals has cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

Job Purpose:

To provide first-level support to end-users for accessing business applications, helping them achieve their business targets.

IT Strategy

Provide IT desktop support to achieve the company’s business objectives.

IT Support

Assist end-users with the installation, configuration, and usability of desktops, laptops, printers, MFPs, photocopy machines, fax machines, and peripherals.

Ensure proper access to business applications such as VIBS, CPN, PPN, and email systems.

Provide LAN/WAN access where applicable.

Maintain end-user data on the file server with appropriate access controls.

Maintain LAN/WAN passive components, including desktops and networking racks in MDF and IDFs.

Offer first-level voice communication support.

Manage Internet access, ensuring users can access only whitelisted sites.

Monitor desktop performance and suggest upgrades; manage desktop inventory via LanDesk.

Transfer daily backup tapes to off-site locations.

IT Security

Maintain desktop security using endpoint protection tools like Symantec to prevent viruses, malware, and unauthorized access.

Control external ports to prevent unauthorized application installations.

Keep Windows security patches up to date across all desktops.

Implement routine security measures to mitigate threats.

Operational

Perform support duties aligned with operational objectives.

Use case management tools to respond to issues promptly.

Regularly check desktops for updates, security patches, and LanDesk agent status.

Personal Development

Develop and maintain technical skills through a personal development plan.

Participate in annual appraisals as per company policy.

Education/Qualifications

Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or related fields.

Microsoft certification is an added advantage.

Experience

3-4 years of troubleshooting desktops, printers, MFPs, and peripherals.

Strong knowledge of Microsoft products, including MS Office, Windows XP, Exchange Server, and Server 2008.

Experience with administrative tools, Active Directory, Windows Server 2008, Windows XP, Exchange 2010, DNS, DHCP, Ethernet, and TCP/IP networking.

Benefits:

Monthly salary, yearly ticket, and medical insurance.