Deskside Support Technician (L2) - EUC & DC UAE

Excis Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is hiring a Deskside Technician to provide onsite and remote support for hardware and software issues in a fast-paced environment. You will enhance user experience by troubleshooting Windows, macOS, and mobile devices. Exceptional customer service skills are essential, along with the ability to support executive and VIP users. This position offers a dynamic work environment focused on collaboration and innovation.

Qualifications

• Proven experience in desktop support or similar role.
• Strong understanding of hardware and software troubleshooting.
• Ability to provide exceptional customer service.

Responsibilities

• Provide onsite and remote support for desktops and mobile devices.
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with IT teams for complex issue resolution.

Skills

Troubleshooting hardware and software issues

Customer service

Knowledge of Windows 10/11

Familiarity with O365

Experience with Active Directory

Mobile device support (iOS/Android)

Tools

Windows OS

macOS

O365

Job description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive / VIP staff.

Key Responsibilities :

Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)

Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals

Perform IMAC (Install, Move, Add, Change) tasks, including hardware / software deployments and upgrades

Manage asset inventory, including tagging, tracking, and reporting

Support VIP users with prompt and professional service

Collaborate with IT teams to escalate and resolve complex technical issues

Document solutions, create knowledge base articles, and provide user training when necessary