Deskside Support Technician (L2) - EUC & DC UAE

Excis Compliance ltd; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A global IT support leader in Dubai is hiring a Deskside Technician to provide technical support for end-user environments. This role involves troubleshooting hardware and software issues for users, including VIP staff. Applicants should have over 4 years in desktop support with strong knowledge of Windows and macOS. The position offers competitive salary and career growth opportunities.

Benefits

Competitive salary with performance-based incentives

Career growth opportunities

Collaborative work culture

Qualifications

• 4+ years of hands-on experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365.
• Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues.

Responsibilities

• Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices.
• Diagnose and resolve issues related to O365, Active Directory, printers, and peripherals.
• Support VIP users with prompt and professional service.

Skills

Desktop support experience

Windows OS knowledge

Excellent communication skills

Ability to troubleshoot hardware issues

Tools

MS Remote Desktop

VNC

Microsoft O365

Job description

Job Description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will troubleshoot hardware, software, and network issues while delivering exceptional service to employees, including executive / VIP staff.

Key Responsibilities :

1. Provide onsite and remote support for Windows 10 / 11, macOS, and mobile devices (iOS / Android)
2. Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
3. Perform IMAC (Install, Move, Add, Change) tasks, including hardware / software deployments and upgrades
4. Manage asset inventory, including tagging, tracking, and reporting
5. Support VIP users with prompt and professional service
6. Collaborate with IT teams to escalate and resolve complex technical issues
7. Document solutions, create knowledge base articles, and provide user training when necessary

Requirements

1. Technical Skills & Experience :
2. 4+ years of hands-on experience in desktop support or IT helpdesk roles
3. Strong knowledge of Windows OS (10 / 11), macOS, and Microsoft O365
4. Experience with Active Directory, remote support tools (MS Remote Desktop, VNC), and mobile device management
5. Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
6. Familiarity with malware removal and basic network troubleshooting

Soft Skills & Certifications :

1. Excellent communication and customer service skills (VIP support experience preferred)
2. Ability to work in a fast-paced corporate environment
3. A+ Certification, MCP, or ITIL (preferred but not required)
4. Arabic language skills

Physical Requirements :

1. Ability to lift / move equipment (up to 50 lbs)
2. Willingness to travel between office locations if required

Benefits

• Competitive salary with performance-based incentives
• Career growth opportunities in a global IT environment
• Collaborative and inclusive work culture

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.

How to Apply :

Submit your resume and a brief cover letter outlining your relevant experience.