Deskside Support Technician

Excis Compliance ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is seeking a Deskside Technician (L2) to provide comprehensive support across multiple locations. The role involves troubleshooting hardware and software, offering exceptional service to VIP users, and managing asset inventory. Ideal candidates will have over 4 years of experience and strong skills in troubleshooting Windows and macOS systems. This position offers a rewarding career in a collaborative environment.

Qualifications

• 4+ years of hands-on experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS (10/11) and macOS.
• Exceptional verbal and written communication skills in both English and Arabic.

Responsibilities

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices.
• Diagnose and resolve issues related to O365, Active Directory, and peripherals.
• Manage asset inventory including tagging and tracking.

Skills

EUC/Break-fix experience

Windows OS knowledge

macOS proficiency

Microsoft O365 expertise

Active Directory knowledge

Customer service skills

Tools

Microsoft Intune

Desktop Central

Job description

Overview

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.

Responsibilities

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
• Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
• Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
• Manage asset inventory, including tagging, tracking, and reporting
• Support VIP users with prompt and professional service
• Collaborate with IT teams to escalate and resolve complex technical issues
• Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary

Technical Skills & Experience

• 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
• Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
• Experience with Microsoft Intune and Desktop Central for endpoint management
• Proficiency with Active Directory, remote support tools, and mobile device management
• Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
• Familiarity with malware removal and basic network troubleshooting

Soft Skills & Certifications

• Excellent verbal and written communication skills in both English and Arabic
• Exceptional customer service skills (VIP support experience preferred)
• Ability to work in a fast-paced corporate environment
• A+ Certification, MCP, or ITIL (preferred but not required)

Physical Requirements

• Ability to lift/move equipment (up to 50 lbs)
• Willingness to travel between office locations if required