Design Strategy Manager – Abu Dhabi

Etihad Airways; Abu Dhabi; On-site; AED 400,000 - 700,000; Full time

Job summary

Etihad is seeking a Design Strategy Manager to translate brand strategy into a seamless guest experience across the end-to-end journey, from booking to arrival. You will identify strategic design opportunities, collaborate with brand, guest insights, ground operations and crew teams, and convert customer insights into design strategies that can be built and operated in practice.

The role requires a degree in industrial, interior or transport design, or design research and strategy, and at least

Qualifications

• A degree in industrial, interior or transport design, or in design research and strategy.
• At least seven years developing experience-design strategy.
• Strong storytelling and presentation skills.

Responsibilities

• Identify and shape strategic design opportunities across the end-to-end guest journey.
• Collaborate with brand, guest insights, ground operations and crew teams.
• Convert customer insight into design strategies that can be built and operated in practice.

Skills

Storytelling & presentation

Education

Industrial/Interior/Transport design degree

Design research & strategy experience

Job description

Etihad is hiring a Design Strategy Manager to turn its brand strategy into a consistent guest experience, from the first booking touchpoint to arrival.

What the role involves

• Identify and shape strategic design opportunities across the end-to-end guest journey
• Work with the brand, guest insights, ground operations and crew and service teams
• Convert customer insight into design strategies that can be built and operated in practice

What the employer is looking for

• A degree in industrial, interior or transport design, or in design research and strategy, or equivalent proven experience
• At least seven years developing experience-design strategy, ideally in aviation, hospitality or another guest-focused industry
• Strong storytelling and presentation skills