Design Strategy Lead, End-to-End Guest Experience

Etihad Airways; Abu Dhabi; On-site; AED 400,000 - 700,000; Full time

Job summary

Etihad is seeking a Design Strategy Manager to translate brand strategy into a seamless guest experience across the end-to-end journey, from booking to arrival. You will identify strategic design opportunities, collaborate with brand, guest insights, ground operations and crew teams, and convert customer insights into design strategies that can be built and operated in practice.

The role requires a degree in industrial, interior or transport design, or design research and strategy, and at least

Qualifications

• A degree in industrial, interior or transport design, or in design research and strategy.
• At least seven years developing experience-design strategy.
• Strong storytelling and presentation skills.

Responsibilities

• Identify and shape strategic design opportunities across the end-to-end guest journey.
• Collaborate with brand, guest insights, ground operations and crew teams.
• Convert customer insight into design strategies that can be built and operated in practice.

Skills

Storytelling & presentation

Education

Industrial/Interior/Transport design degree

Design research & strategy experience

Job description

Etihad is seeking a Design Strategy Manager to translate brand strategy into a seamless guest experience across the end-to-end journey, from booking to arrival. You will identify strategic design opportunities, collaborate with brand, guest insights, ground operations and crew teams, and convert customer insights into design strategies that can be built and operated in practice.

The role requires a degree in industrial, interior or transport design, or design research and strategy, and at least