Deputy Store Manager

Bulgari; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An iconic luxury brand is seeking a Boutique Manager to enhance performance and profitability. The ideal candidate will lead business development initiatives, motivate the team, and ensure smooth operations, all while delivering exceptional client experiences. Applicants should have strong knowledge of the luxury retail market and proven expertise in sales and coaching.

Qualifications

• Proven knowledge of the luxury market required.
• Strong selling and coaching skills essential.
• Familiarity with CRM techniques and retail applications desired.

Responsibilities

• Drive own sales targets and support team motivations.
• Ensure operational excellence and adherence to brand guidelines.
• Deliver exceptional client experiences and upsell strategies.

Skills

Knowledge of Luxury business

Selling Skills

Coaching Skills

Conversation Capability

Store procedures and process

CRM techniques and tools

Tools

Beanstore

CRM

SAP

Job description

Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through :

• Business Development
• Team motivation
• Clienteling

Acts as an Ambassador of the Maison inside and outside the boutique. Takes operations decisions independently without the presence of the Store Manager.

Job responsibilities

1. BUSINESS DEVELOPMENT – grow the business

• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge / curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

2. TEAM - motivate and reinforce engagement under the supervision of the store manager :

• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising) Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) Plans ahead daily huddles Identifies team training needs
• Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed

3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly

• Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager
• Leads and organizes the inventories in liaison with support function teams (logistics, finance)
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance
• Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented both client-centric
• Coordinates daily customer service operations (i.e. : sales processes, orders and payments)
• Follow-up with the sales administrator for the respect of deadlines and payments
• Ensures the coordination with Mall in regards to Mall police permits
• Supports in identifying stock opportunities, trends and elaborate action plan
• Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)

4. CLIENTELING – deliver memorable and unique experiences to our guests

• Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)
• Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
• Shares and gathers ideas on clienteling activities

Profile

TECHNICAL SKILLS :

• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications (Beanstore, CRM, Sap etc..)